Microsoft office applications, Power point
Nouran Mounir
Production Planner
6th October City
Summary
Accomplished Production Planner and Procurement Specialist with a proven track record at Sumitomo Electric Wiring Systems, enhancing supply chain efficiency and material availability. Skilled in data analysis and team collaborations, I significantly improved production scheduling and supplier relationships, driving operational excellence and cost reduction. Expert in problem-solving and decision-making, consistently achieving project deadlines and maximizing resource allocation.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Production Planner
Sumitomo Electric Wiring Systems
10.2021 - 05.2024
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Facilitated smooth handovers between shifts by maintaining clear communication channels and thorough documentation practices.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
Procurement Specialist
Sumitomo Electric Wiring Systems
07.2019 - 10.2021
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Established relationships with vendors and suppliers to streamline procurement operations.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Enhanced the accuracy of demand forecasting through data analysis, enabling better decision-making in the purchasing process.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
Customer Service Specialist
En2l Logistics Service
03.2018 - 07.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Customer Accounts Coordinator
En2l Logistics Service
03.2018 - 07.2019
- Conducted regular reviews of customer accounts to identify potential issues or areas for improvement.
- Assisted in the onboarding process of new clients, ensuring a smooth transition and positive experience.
- Facilitated clear communication between customers, sales representatives, and internal departments for consistent service delivery.
- Collaborated with cross-functional teams for seamless account coordination and delivery of services.
- Improved customer satisfaction by efficiently managing and resolving account-related issues.
- Developed strong relationships with clients to better understand their needs and expectations.
Education
Bachelor of Accounting - Accounting
Cairo University
Egypt 04.2001 -
Courses And Training
Skills
Production scheduling
Team collaborations
Production reporting
Material requirements planning
Capacity planning
Supply chain management
Data analysis
Raw materials
Problem-solving abilities
Decision-making
Software
Timeline
Production Planner
Sumitomo Electric Wiring Systems
10.2021 - 05.2024
Procurement Specialist
Sumitomo Electric Wiring Systems
07.2019 - 10.2021
Customer Service Specialist
En2l Logistics Service
03.2018 - 07.2019
Customer Accounts Coordinator
En2l Logistics Service
03.2018 - 07.2019
Bachelor of Accounting - Accounting
Cairo University
04.2001 -
Courses And Training
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