Summary
Overview
Work History
Education
Skills
Software
Timeline
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Nouran Moustafa

Nouran Moustafa

Senior Business Development Representative (Bilingual: Spanish & English)
Cairo

Summary

Dynamic Senior Business Development Representative at PlanRadar GmbH with a proven track record in lead generation and contract negotiation. Expert in CRM software and consultative sales, consistently achieving revenue targets while fostering cross-functional collaboration. Strong leadership skills developed through mentoring, driving team productivity and enhancing performance metrics.

Motivated Business Development Associate with 3 years of experience in territory development and prospecting. Expert in business development and social media, with a proven ability to quickly master new concepts and technologies to drive successful market growth. Skilled in consultative sales.

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Senior Business Development Representative

PlanRadar GmbH
Cairo
01.2022 - Current
  • Analyzed sales performance metrics and identified areas where efforts could be improved to ensure more consistent revenue growth over time.
  • Achieved revenue targets consistently by establishing a strong pipeline of high-quality leads through effective prospecting techniques.
  • Negotiated favorable contract terms with new clients while maintaining adherence to company guidelines and policies.
  • Collaborated with cross-functional teams to develop comprehensive business proposals for potential clients.

Spanish Team Leader

Travix International B.V
01.2020 - 01.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Seller Support Associate

Amazon Spain
02.2019 - 01.2020
  • Improved case handling time by effectively prioritizing tasks and utilizing available resources.
  • Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
  • Utilized data-driven insights to identify trends in seller issues, informing process improvements within the team.
  • Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.

Visa Processing Officer

Embassy Of Spain
01.2018 - 01.2019
  • Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
  • Attended industry conferences and training sessions to maintain expert knowledge of best practices in visa processing and immigration law.
  • Enhanced the visa approval process by implementing an efficient document verification system.
  • Expedited urgent visa requests, prioritizing cases based on individual circumstances and needs.

Spanish Customer Service Representative

Vodafone Spain
11.2016 - 12.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Administrative Assistant

Pico Energy Group
08.2015 - 10.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

MBA - Global Business Management

Eslsca University
Cairo
04.2001 -

Bachelor's Degree - Spanish Language And Literature

Faculty of Al-Alsun, Ain Shams University
Cairo
09.2011 - 08.2015

Skills

Cold calling

Competitive analysis

CRM software

B2C experience

Project management

Lead generation

Cross-functional coordination

Teamwork

Problem-solving

Leadership and people development

Teamwork and collaboration

Time management

Software

Data analysis using Excel and Power BI from ESLSCA Business School Paris

CRM

Oracle

Timeline

Senior Business Development Representative

PlanRadar GmbH
01.2022 - Current

Spanish Team Leader

Travix International B.V
01.2020 - 01.2022

Seller Support Associate

Amazon Spain
02.2019 - 01.2020

Visa Processing Officer

Embassy Of Spain
01.2018 - 01.2019

Spanish Customer Service Representative

Vodafone Spain
11.2016 - 12.2017

Administrative Assistant

Pico Energy Group
08.2015 - 10.2016

Bachelor's Degree - Spanish Language And Literature

Faculty of Al-Alsun, Ain Shams University
09.2011 - 08.2015

MBA - Global Business Management

Eslsca University
04.2001 -

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Nouran MoustafaSenior Business Development Representative (Bilingual: Spanish & English)