Nouran Reda
Alexandria
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Moderator
Capello Cosmetics Company
08.2023 - 08.2024
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Customer Service Officer
On Fire Store
01.2021 - 07.2023
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Receptionist
Alsahry Dental Center
02.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Officer
Zewail Group Company
03.2017 - 10.2019
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Analyzed competitors'' offerings, adjusting sales tactics to maintain a competitive edge.
Education
Bachelor of Arts - Department of Philosophy
Alexandria University
04.2001 -
Skills
Influencing skills
Organizational Skills
Interpersonal Skills
Problem-solving abilities
Team Collaboration
Strong attention to detail
Content Development
Social Media Analytics
Content Editing
Story and Content Idea Development
Planning and coordination
Microsoft Office
Multitasking
Timeline
Moderator
Capello Cosmetics Company
08.2023 - 08.2024
Customer Service Officer
On Fire Store
01.2021 - 07.2023
Receptionist
Alsahry Dental Center
02.2019 - 12.2020
Sales Officer
Zewail Group Company
03.2017 - 10.2019
Bachelor of Arts - Department of Philosophy
Alexandria University
04.2001 -
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