Civil Law
Nouran Suleiman
Law Graduate(Cairo University)
Giza,GZ
Summary
Junior Associate in the making eager to contribute to team success through hard work, attention to detail and excellent communication skills. Clear understanding of the law and business ethics and corporate hierarchy. Adept at predicting arguments of opposing council and addressing important concerns or questions. A workaholic since the age of 17 working effectively in fluid and fast-paced environment to effectively set and execute on priorities. Learns new areas of law quickly and advises company to solve complex challenges.
Overview
4
4
Languages
8
8
years of post-secondary education
2
2
years of professional experience
Work History
Former Technical Support Specialist
Distributel Canada
6th of October, Giza
03.2018 - 09.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled 25-50 calls per day to address customer inquiries and concerns.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Former Customer Relations Specialist
Vodafone UK in ADR(Alternative Dispute Resolution) for billing Escalations
05.2016 - 12.2016
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conducted research, gathered information from multiple sources and presented results.
- Worked flexible hours; night, weekend, and holiday shifts.
- Handled 20-35 calls per day to address customer inquiries and concerns.
- Handled customer complaints and escalations prior to reaching Ombudsman level of formal suits and de-escalating and negotiating favorable terms to all parties concerned.
Former Technical Support Advisor
Vodafone UK
12.2014 - 03.2015
- For phone products and services and technical support.
Education
Bachelor's - Law
08.2015 - 09.2020
High School Diploma -
05.2012 - 06.2015
Graduated from Royal International Language schools, American Division. GPA of 3.9, old SAT exam score of 1660.(11/6/2015)
- Elected to President for High School Students Council in 2014-2015
- Graduated Top of Class
Skills
Research
undefinedAccomplishments
- Participated and won First Place in the Investment Arbitration Moot Competition in Cairo University’s Faculty of Law English Section, Initiated by the Student Activity, PTS, that firstly took place in the faculty’s venue, then at the CIRCICA during the final round. ( April 2018 )
- Attended the Mergers And Acquisitions Workshop powered by Sharkawy And Sarhan law firm of the Legal Web Conference organized by RISC Legal Academy(2018)
- Attended the Contracts Drafting Workshop powered by Sarie El-din And Partners law firm of the Legal Web Conference organized by RISC Legal Academy(2020)
- Delegated in the Investment Arbitration Committee, initiated by the student activity, PTS, by which numerous sessions over the course of the Academic (years 2017–2018) took place in Cairo University.
- Won the case at the Arab League Model United Nations competition ( ALMUN ) , by which the case circulated around the legalities of Mr.Bassem Youssef's job as a satirical show host, given the then questionable state of politics in Egypt. (October 2014)
- Participated in the Initiative to learn leadership and soft skills through courses in the Arab League Model United Nations competition. (ALMUN)(October 2014)
- Former Leader of the Senior Class of the American Division At Royal International Language schools.
- Former President of the Students Council of the American Division at Royal International Language Schools.
Interests
Commercial Law
Investment Arbitration
Dispute Resolution
Timeline
Former Technical Support Specialist - Distributel Canada
03.2018 - 09.2019
Former Customer Relations Specialist - Vodafone UK in ADR(Alternative Dispute Resolution) for billing Escalations
05.2016 - 12.2016
Cairo University - Bachelor's, Law
08.2015 - 09.2020
Former Technical Support Advisor - Vodafone UK
12.2014 - 03.2015
Royal International Language Schools - High School Diploma,
05.2012 - 06.2015
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