Nourelain Obaid-Allah
Cairo
Summary
Results-oriented logistics professional with a successful track record, specializing in relationship management and performance optimization. Expertise in enhancing delivery efficiency and boosting customer satisfaction through strategic planning and execution. Notable achievements include driving significant business development initiatives, and cultivating strong partnerships by leveraging analytical skills and a client-focused approach.
Overview
8
8
years of professional experience
Work History
3PL Client + Operations Management
OTO
Cairo , Remote
02.2025 - Current
- Monitor real-time operations and conduct day-to-day delivery activities.
- Manage live operations and handle real-time customer interactions; resolve logistical issues promptly and troubleshoot issues.
- Ensure clear communication with delivery partners and customers during live operations.
- Live track delivery orders daily, and coordinate communication with internal teams for smooth order delivery.
- Implement strategies to enhance delivery efficiency and customer satisfaction.
- Provide timely and accurate reports on operational performance metrics.
- Collaborate with cross-functional teams to improve logistics and supply chain processes.
- Stay informed about industry trends and best practices.
Senior Regional Account Manager
Skynet Worldwide Express
Cairo , On Site
11.2023 - 02.2025
- Developed and maintained relationships with customers at all levels of the organization.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Gathered feedback from clients regarding service delivery and product quality, then relayed information back to management team.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Collaborated with internal teams to develop customized solutions that addressed customer needs.
Key Account Manager
Bosta Technology
Cairo
09.2021 - 10.2023
- Responsible for both Bulky and E-commerce Accounts
- Helped in the development of Bulky Project.
- Managing the Growth, Communication, Satisfaction and Stability of VIP Accounts like: Noon-Carrefour-GLC paints , And E-commerce Market Leaders
- Day to Day tracking of performance
- Planning with stakeholders Growth Hacks and Revenue Increasing
- Working Closely with Sales Team to help in the acquisition of new success Partners from Key Account Management perspective
3PL Account Manager
Odiggo
Cairo
10.2020 - 06.2021
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Developed and executed plans to monitor standard process adherence
- Defined and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Focused on 3PLS performance
Junior Account Manager
Fetchr
Cairo
05.2019 - 09.2020
- Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion
- Investigating and selecting freight carriers and shipping routes aligned with customer needs
- Satisfies timelines and budget requirements, managing administrative functions and supporting account needs
- Adept at monitoring shipments, maintaining records and collaborating with representatives of customs and other export authorities
- Excellent problem-solving, project management and multitasking abilities
Client Support Executive
Fetchr
Cairo
08.2018 - 04.2019
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and client-centric solutions
- Entered client interaction details through fresh desk to track requests, document problems and record solutions offered
SMB Outbound Agent
Etisalat UAE
Cairo
01.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Bachelor of Arts - English Language And Literature
Ain Shams Uni
08.2018
Skills
- Business Development
- Account verification and Onboarding
- Relationship building and management
- Performance Tracking
- Upselling
- Strategic planning and forecasting
- Attention to detail
- Ownership
- Microsoft Office , Google sheets
CRM and Data Analysis Experience
- Freshdesk
- Freshchat
- Clickup
- Zoho
- Power PI
- Tableau
Timeline
3PL Client + Operations Management
OTO
02.2025 - Current
Senior Regional Account Manager
Skynet Worldwide Express
11.2023 - 02.2025
Key Account Manager
Bosta Technology
09.2021 - 10.2023
3PL Account Manager
Odiggo
10.2020 - 06.2021
Junior Account Manager
Fetchr
05.2019 - 09.2020
Client Support Executive
Fetchr
08.2018 - 04.2019
SMB Outbound Agent
Etisalat UAE
01.2017 - 07.2018
Bachelor of Arts - English Language And Literature
Ain Shams Uni
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