Nourhan Afra
Alexandria
Summary
Canadian-Egyptian dynamic marketing and communication executive with a proven track record at Motel King Mariout, adept in content management and critical thinking. Leveraged social media to enhance brand presence, achieving significant ROI improvements. Excelled in customer service at FedEx, demonstrating exceptional problem-solving and effective communication skills. Renowned for transforming challenges into opportunities, enhancing team productivity and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing & Communication Executive
Motel King Mariout
09.2019 - Current
- Produced impeccable marketing copy and social media outlets, writing and editing large quantities of content.
- Developed a cross-channel social media platform to engage different customer segments on Facebook & Instagram resulting in a increase from 200K to 600k in monthly incremental revenue
- Tracked return on investment for targeted marketing campaigns and reassessed when necessary.
- Liaised with directors of sales and marketing to manage and deliver marketing and communications plans.
- Moderated user content to ensure all engagement with the hotel was appropriate and amplified business message
Customer Service Representative
FedEx
03.2016 - 12.2017
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped the team to be chosen as one of the Top 5 stores in terms of sales nationwide
Education
Bachelor of Science - Computer Engineering
Arab Academy For Science & Technology
Alexandria, EgyptSkills
- Problem solving
- Critical Thinking
- Content Management
- Effective communication
- Active listening
Certification
Cloud Computing Certification
University of Toronto , Ontario, Canada - School of Continuing Studies
- Understanding how cloud computing evolved and how its systems are designed and built today.
- Learning how to evaluate different vendor products and services.
Languages
Arabic
Native language
English
Proficient
C2
French
Beginner
A1
Timeline
Marketing & Communication Executive
Motel King Mariout
09.2019 - Current
Customer Service Representative
FedEx
03.2016 - 12.2017
Bachelor of Science - Computer Engineering
Arab Academy For Science & Technology
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