Nourhan Gad
Floor Support Supervisor
Silicon Oasis,Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
Languages
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Floor Support Supervisor
AT&T- Sutherland Global Services
Alexandria, Egypt
07.2020 - 08.2021
- Evaluated team performance in order to develop and implement effective corrective actions.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 15 employees to maintain professional growth of employees, and achieve KPI.
Customer Service Email Specialist
Digital River - Sutherland Global Service
Alexandria, Egypt
04.2021 - 07.2021
- Helped customers navigate website to order software, games, and electronics online.
- Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Responded to website and email inquiries within one business days to maintain customer satisfaction and generate positive reviews, Managed 100+ customers A-day.
Customer Service Representative
AliExpress- Sutherland Global Service
Alexandria, Egypt
01.2020 - 04.2021
- Developed writing skills through continued correspondence with upwards of 40 customers per day.
- Provided online demonstrations to educate customers on product features and online help resources.
Education
Professional Diploma - Marketing And Sales
Arab Academy For Science And Technology
Alexandria- Egypt 05.2021 - Current
Bachelor of Commerce - Business Administration And Finance
Alexandria University
Egypt 09.2015 - 05.2019
Skills
Sales floor support
Courses
Digital Marketing, New Horizon
DECEMBER 2018 — JANUARY 2019
Microsoft Office Specialist, New Horizon
JANUARY 2019 — FEBRUARY 2019
Employability skills Certificate , University Center for Career Development
FEBRUARY 2019 — FEBRUARY 2019
Principles of Banking Simulation , Egyptian Bank Institution
JULY 2019 — JULY 2019
Writing Professional Email and Memos, UNIVERSITY SYSTEM OF GEORGIA- Coursera
DECEMBER 2020 — DECEMBER 2020
Management of Fashion and Luxury Companies, Bocconi University - Coursera
DECEMBER 2020 — JANUARY 2020
Digital Marketing Specialist, Udicity
MAY 2021— CURRENT
Internships
Summer Training, Qatar National Bank, Borg Elarab
JULY 2017 — OCT 2017
Trade Finance and corporate Department
Summer Training, Qatar National Bank, Borg Elarab
JULY 2018 — OCT 2018
Credit and Customer Service Department
Timeline
Professional Diploma - Marketing And Sales
Arab Academy For Science And Technology
05.2021 - Current
Customer Service Email Specialist
Digital River - Sutherland Global Service
04.2021 - 07.2021
Floor Support Supervisor
AT&T- Sutherland Global Services
07.2020 - 08.2021
Customer Service Representative
AliExpress- Sutherland Global Service
01.2020 - 04.2021
Bachelor of Commerce - Business Administration And Finance
Alexandria University
09.2015 - 05.2019
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