Nourhan Mahmoud
Software Tester
Cairo,C
Summary
Dynamic Software Tester with experience in implementing and debugging manual tests to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Effective at working in fast-paced testing environments. Excels at learning new software tools and best practices in software quality with working in Agile-driven environments.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Software Tester
Etisalat UAE
Cairo
02.2020 - Current
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches based on product requirements.
- Carried out tests to identify, report and repair Bugs.
- Coordinated work with various teams (IT, Marketing and Business) to solve problems regarding software defects and functionality issues and improve efficiency for software testing.
- Collaborated with QA team to test software quality through manual testing.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Took ownership of presenting defects of AI running sprints.
- Shared Daily Status Report to communicate Projects progress along with risk analysis.
Call Center Representative
Raya Contact Center (Etisalat UAE)
Cairo
04.2019 - 11.2019
- Resolved concerns with products or services to help with retention and drive sales.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Recommended products to customers, thoroughly explaining details.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Business Information Systems - Computer And Information Systems
Business Information System Department
Helwan University 10.2013 - 05.2017
High School -
Al Nile Language School
10.2010 - 06.2013
Skills
Excellent communication skills
Confident and articulate speaking abilities
Solving problems skills
Team work skills
Time and stress management
Accomplishments
- Led QA squad testing high-volume integration portals serving over 9 million users.
- Participated & Took leadership in Expo 2020 Projects
- Experience in Virtual Assistant projects (AI track)
Certification
Agile Crash Course
Courses
Hello
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Agile Crash Course
07-2021
API Crash Course
06-2021
Software Tester
Etisalat UAE
02.2020 - Current
Call Center Representative
Raya Contact Center (Etisalat UAE)
04.2019 - 11.2019
Digital Marketing Specialization
02-2017
Web development Workshop
09-2016
Web design Internship
07-2016
Bachelor of Business Information Systems - Computer And Information Systems
Business Information System Department
10.2013 - 05.2017
High School -
Al Nile Language School
10.2010 - 06.2013