Nourhan Mohammed Youssef
Giza,Egypt
Summary
Highly skilled professional with expertise in analytical thinking, research, and artificial intelligence. Proficient in strategic decision-making, negotiation, and crisis management, with a strong command of Microsoft Office tools and internet research. Demonstrates exceptional English communication skills and a proven ability to leverage Power BI for data-driven insights. Committed to delivering innovative solutions and driving impactful results in dynamic environments.
Overview
2025
2025
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification
Work history
IDSC public policy forum
information decision support center
02.2025 - Current
- Encouraged dialogue about policy changes, leveraging information to better target initiatives and serve identified needs.
- Reviewed competing policies to seek out useful strategies for integration into current policy structures.
- Drafted new policy documentation and briefing papers.
Customer service representative
HSBC Bank
04.2024 - Current
Managed customer inquiries and maintained records in CTS systems related to personal banking and wealth services. Assisted customers in financial products, addressing concerns, and ensuring satisfaction. Trained on cross-selling banking products and achieving performance metrics using dashboard.
Intern
Maat for peace Development and human rights
- Arranged entries for human rights publication and verified completeness of each area before passing to production team.
- Prepared comprehensive reports to facilitate informed decision-making process using power pi and dashboard.
Education
Masters Degree - Strategic Planning and Political Science
Bachelor of Economics - Economics, Political Science
Alexandria University
01.2019 - 01.2023
Skills
- Analytical skills
- power pi
- Research skills and AI skills
- Strategic decision-making
- Negotiation
- Crisis management
- Microsoft Office proficiency
- Internet research
- English communication skills
Certification
- International program for capacity building in human rights mechanisms and reporting, PIXOLOGY for peace, Development and human rights
- Strategic and National Security Studies Awareness Program, 94, Higher Military Academy for Strategic Studies - National Defense College
- Decision-Makers Program, 73
- Awareness Program in Methods of Thought and Future Studies
- Awareness Program in Crisis Management and Negotiation
- Former intern, Maat for peace Development and human rights
- Former intern, Alahram center for political and strategic studies
- Former intern, Strategic center, Bibliotheca Alexandria
Activities and volunteering
- Represented Alexandria University in the University Debates and Public Policies Program for Egyptian Universities.
- Deputy General Coordinator of the Scientific Research Team, Faculty of Economic Studies and Political Science, Alexandria University.
- Head of Journalism Department at Ambassador Magazine (Union Activities).
- Participant in the Emerging African Country Simulation Model.
- Assistant Human Resources Officer in the Egyptian Economy and Stock Market Simulation Model.
- Participant in the European Union Simulation Model.
- Participant in 'Meshwari' Initiative, coordinated by Tahya Misr Students' Union in collaboration with the Ministry of Youth and Sports and UNICEF.
Languages
English
Proficient (C2)
French
Intermediate
Timeline
IDSC public policy forum
information decision support center
02.2025 - Current
Customer service representative
HSBC Bank
04.2024 - Current
Bachelor of Economics - Economics, Political Science
Alexandria University
01.2019 - 01.2023
Intern
Maat for peace Development and human rights
Masters Degree - Strategic Planning and Political Science
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