Nourhan Osama
People And Culture Director/ Learning & Development Director/ Performance & Reward Director/ Human Resources Director
Madinat An Nasr
Summary
Career Objectives:
Utilize extensive leadership experience in staff development, productivity improvements, and performance management to lead HR initiatives focused on enhancing employee engagement and organizational effectiveness.
Apply project management skills and process improvement expertise to spearhead initiatives aimed at optimizing operational efficiency and driving cost savings within a dynamic business environment.
Leverage proven track record of streamlining business operations and reducing costs to contribute to the strategic objectives of a forward-thinking company, focusing on operational excellence and sustainable growth.
Overview
13
13
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Andalusia Academy Operations Manager
Andalusia Healthcare Development
Alexandria, ALX
9 2023 - Current
- Creating new business model and introducing new scope, rebranding andalusia academy. ( Added more than 15 programs in 8 months)
- Increased profit by streamlining operations (Increased Profit by 23%).
- Reduced turnaround time for project completion through effective resource allocation and team management. (Run more than 6 programs simultaneously per month with same manpower).
- Implemented business strategies, increasing revenue, and effectively targeting new markets. (Forged more than 6 Partnership deals in Egypt, middle east and Africa).
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Group Learning and Development Manager
Andalusia Group for Medical Services
Cairo, C
07.2021 - Current
- Created customized leadership development programs, resulting in improved management skills across organization. (Program got Accreditation from "The institute of Leadership", Targeted 45 Managers with CR% 27% promoted)
- Oversaw creation of competency frameworks that aligned with company values and objectives for more effective performance evaluations.(More than 11 tools created in 4 months and performance growth variance of 16% in 1 year).
- Developed more than 59 in-house Curriculums for different functions varying from HR, Finance, Marketing, Medical Management, Outpatient Clinics, Software Developers, Engineering, Hospitality, Customer Experience and Business Development Functions.
- Attained 5 Global Accreditations for in-house developed programs with track record of success being currently sold in Andalusia Academy.
- Becoming an accredited institution for training & development by ACTD.
- Implemented new learning strategies depending upon employees' skill levels. (Learning Tracks Targeting different skills levels)
- Increased employee satisfaction scores related to career development opportunities by implementing a transparent internal promotion process. (Introduced Technical Assessment for internal promotion along side Assessment centers & CBI)
- Championed a culture of continuous improvement by encouraging employees to actively participate in ongoing professional development activities. Services extended to Engineering, software, Investment & Medical Tourism Companies along to medical sector).
- Professional Certification for Leaders to enhance performance and Career Progression.
- Automation of Career Development for all levels and titles with success rate of 30% internal hires between promotion and transfers.
- Increased Compliance% to Training by 45% and satisfaction by 38% among employees.
- Conducted regular talent assessments to identify high-potential employees, providing tailored growth opportunities accordingly.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Mentored junior team members, fostering their growth and increasing departmental expertise. (Promoted 4 to Supervisors & 5 to Seniors after condensed and accelerated development plans). Specialization of Team to reduce cost of outsourcing.
- Built team of more than 85 internal SME with TOT Certification for knowledge transfer.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly. (Automated approach to identify Training needs among 5000 employees in 15 days)
- Evaluated effectiveness of training programs using key performance indicators and adjusted content as needed.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.(Enhanced Selection Criteria of interns by streamlining with business needs, increased Salaries while decreasing overall budget and increasing CR% by 25%)
- Enhancement & Automation of onboarding & Orientation Processes to increase retention by 48% in the first 6 months)
- Optimize Cost by building Training budget & policy annually.
Regional People & Organization Development Manager
Andalusia Group For Medical Services
Alexandria, ALX
02.2022 - 09.2022
- Partnered with executive leadership to establish clear talent management vision, aligning HR objectives with overall business strategy for long-term success.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance. Increased compliance of PMS cycle by 23%.
- Decreased employee turnover rates by 2.5% by designing effective retention strategies tailored to individual employee needs
- Developed high-performing workforce through comprehensive succession planning and targeted talent development programs.
- Structured compensation and benefits according to market conditions and budget demands.
- Managed team of HR professionals responsible for full spectrum of talent management functions, performance management. Enhancement of performance by 18%, increasing Class A employees by 9%.
- Instructed senior leaders on appropriate employee corrective steps.
- Analyzed workforce analytics data to make informed decisions regarding talent management strategies for optimal business outcomes.
Medical Learning & Development Business Partner
Andalusia Group For Medical Services
Cairo, C
07.2021 - 02.2022
- Enhanced employee performance by developing comprehensive medical training programs. Decreasing Mortality rate 0%, Morbidity to 2%.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Promoted culture of continuous learning by creating accessible library of resources covering various aspects of medical and quality practices. Promoting LMS and encouraging Self-Study approach.
- Boosted overall patient satisfaction scores by providing specialized customer service training for all staff involved in medical activities. Decreased DAMA by 35%.
- Increased efficiency in documentation processes by conducting thorough training sessions on electronic health record systems usage. Compliance to tender & E-prescription. Decreased rejection rate to 3%.
- Established evaluation system that gauged effectiveness of training initiatives, allowing ongoing improvements to course content and delivery methods.
- Developed more than 13 competency framework for medical & paramedical departments.
- Developed competency assessments to track employee progress and identify areas for further development in medical practices.
Clinical Pharmacy Consultant
Cleopatra Hospitals Group
01.2021 - 07.2021
Clinical Pharmacy Manager
Dar Al Fouad Hospital
02.2018 - 01.2021
Clinical Pharmacy - Head of Department
Al-Galaa Military Medical Complex GMMC
09.2016 - 09.2019
DIC consultant
Roshdy Pharmacies
01.2016 - 08.2016
Clinical Pharmacy - Head Of Department
International Medical Centre IMC
11.2011 - 03.2016
Shift Manager
CRYSTAL MEDICAL CENTER PHARMACY, INC.
07.2011 - 05.2013
Education
Master's degree in Clinical, Hospital, and Managed Care Pharmacy -
Ain Shams University
Cairo 05.2016 - 05.2022
Diploma in Hospital and Health Care Facilities Administration/Management -
AUC - School of Continuing Education
Michigan 01.2020 - 04.2021
Diploma in Training of Trainers -
University of Nottingham
The United Kingdom 01.2020 - 04.2020
Bachelor's degree in Clinical Pharmacy -
Cairo University
Cairo 01.2006 - 04.2011
Skills
Strategic Thinking & Planning
Coaching and Mentoring
Creativity and Innovation
Reliability
Analytical Thinking
Process evaluation and enhancement
Resilience
Financial Management
Business Management
Leadership and Change Management
Organizational Development
Remote Employee Training
Resource Coordination
Team direction
Certification
Leadership Certification HIGH5TEST, HIGH5
Timeline
Regional People & Organization Development Manager
Andalusia Group For Medical Services
02.2022 - 09.2022
Medical Learning & Development Business Partner
Andalusia Group For Medical Services
07.2021 - 02.2022
Group Learning and Development Manager
Andalusia Group for Medical Services
07.2021 - Current
Clinical Pharmacy Consultant
Cleopatra Hospitals Group
01.2021 - 07.2021
Diploma in Hospital and Health Care Facilities Administration/Management -
AUC - School of Continuing Education
01.2020 - 04.2021
Diploma in Training of Trainers -
University of Nottingham
01.2020 - 04.2020
Clinical Pharmacy Manager
Dar Al Fouad Hospital
02.2018 - 01.2021
Clinical Pharmacy - Head of Department
Al-Galaa Military Medical Complex GMMC
09.2016 - 09.2019
Master's degree in Clinical, Hospital, and Managed Care Pharmacy -
Ain Shams University
05.2016 - 05.2022
DIC consultant
Roshdy Pharmacies
01.2016 - 08.2016
Clinical Pharmacy - Head Of Department
International Medical Centre IMC
11.2011 - 03.2016
Shift Manager
CRYSTAL MEDICAL CENTER PHARMACY, INC.
07.2011 - 05.2013
Bachelor's degree in Clinical Pharmacy -
Cairo University
01.2006 - 04.2011
Andalusia Academy Operations Manager
Andalusia Healthcare Development
9 2023 - Current