Nourhan Saleh
Team Manager
Maadi
Summary
Proactive and meticulous manager with over 6 years of experience in customer service industry. Proficiencies in sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Sales Team Manager Panasonic UK
Foundever
10.2023 - Current
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Discussed sales strategies and promotional plans with Panasonic on regular basis.
- Planned and directed staff training and performance evaluations.
- Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.
- Managed cross-functional projects involving multiple teams, ensuring successful outcomes while adhering to strict deadlines and budget constraints.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Team Manager Panasonic UK
Foundever
9 2022 - 09.2023
- Developed performance measurement strategies, identifying areas for improvement.
- Evaluated employee performance on KPIs basis and coached and trained more than 30 team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Technical Support Representative Sony UK
Foundever
11.2019 - 09.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Call Center Agent
Talabat
04.2019 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Invigilator
British Council
05.2018 - 06.2018
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Communicated clearly with students about exam rules and expectations, minimizing confusion and potential misconduct.
- Managed time effectively during exams, enabling students to complete their tests without interruption or stress.
- Provided clear instructions for exam procedures, streamlining the process and reducing student anxiety before tests.
Accountant's Assistant
El-Youser Charity
1 2017 - 12.2017
- Utilized Excel for accounting to analyze, store and record company financial information.
- Reviewed general ledger entries and assessed accuracy.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Junior Project Manager
Think Media
6 2016 - 11.2016
- Served as liaison between technical teams and business stakeholders, facilitating effective communication throughout project lifecycle.
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Interacted with customers to identify preferences and specifications, fostering timeline and budget adherence.
- Participated in quality assurance efforts, reviewing deliverables for accuracy and adherence to specifications before client submission.
Education
MBA - Branding & Marketing
Arab Academy For Science & Technology
New Cairo 10.2023 - Current
BBA - Accounting
Faculty of Commerce Cairo University
Giza, GZ 10.2015 - 11.2019
Skills
Coursework
-From 1st of April 2019 till 15th of May 2019 Attended an accounting course at Cairo University.
-From 11th of February to 26th of March,2018 Training for Employment (TFE) Course at the Egyptian Banking Institute (EBI).
-From 4th of August, 2016 to May 2019 Finished English for intercultural communication B2 Course at AUC.
-From July 2017 to October 2018 Finished English oral communication B23 course at AUC.
-From 1st of February to 15th of May, 2016 Marketing course with Update student activity and attended the ending conference for the closing.
Interpersonalandotherskills
- Excellent Communicational skills
- Highly Passion for learning
- Reliable, trustworthy, and meticulous
- Workaholic
Personal Information
- Date of Birth: 08/27/97
- Gender: Female
Taekwondo
My Favorite Sport
Timeline
Sales Team Manager Panasonic UK
Foundever
10.2023 - Current
MBA - Branding & Marketing
Arab Academy For Science & Technology
10.2023 - Current
Technical Support Representative Sony UK
Foundever
11.2019 - 09.2022
Call Center Agent
Talabat
04.2019 - 08.2019
Invigilator
British Council
05.2018 - 06.2018
BBA - Accounting
Faculty of Commerce Cairo University
10.2015 - 11.2019
Team Manager Panasonic UK
Foundever
9 2022 - 09.2023
Accountant's Assistant
El-Youser Charity
1 2017 - 12.2017
Junior Project Manager
Think Media
6 2016 - 11.2016
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