Nourhan Samy Abdelbary
Cairo
Summary
Accomplished Financial Operations Specialist with expertise in financial modeling and analysis at the National Bank of Egypt. Excelled in problem-solving and risk management, enhancing operational efficiency. Proven track record in managing high-volume transactions and supporting audits. Adept at team collaboration and effective communication, driving customer satisfaction and achieving sales targets.
Overview
6
6
years of professional experience
Work History
Financial Operations Specialist
National Bank of Egypt
05.2021 - Current
- Tracked branch general ledger to record all financial transactions and investigate discrepancies.
- Managed journal entries and monthly expense statements for accurate financial reporting.
- Contacted customers regarding overdue loans and credit card payments, ensuring timely collections.
- Monitored and processed high-volume financial transactions, including ACH and SWIFT payments.
- Supported internal audits by providing necessary documentation and explanations.
- Oversaw account openings, closures, and maintenance, including credit/debit card issuance.
- Coordinated with front-office teams to ensure efficient service delivery across operations.
Customer Service Officer
National Bank of Egypt
10.2020 - 05.2021
- Educated customers on available banking products, achieving assigned sales targets.
- Updated customer personal information to maintain accurate records.
- Assisted clients with daily banking transactions, ensuring efficient service delivery.
- Provided comprehensive information on services to enhance customer awareness and satisfaction.
Back-office Support Agent, Chat and Email
Careem
07.2019 - 12.2019
- Providing easy and fast support for the application users, resolving issues to reach maximum customer satisfaction.
- Handle multiple chats or emails simultaneously while maintaining high quality and accuracy.
- Troubleshoot basic technical issues customers may experience with products or the website.
Education
Bachelor of Commerce - Accounting
Banha University
Egypt01.2019
Skills
- Microsoft Office Suite
- Core banking systems and ERP
- CRM and Zendesk
- Financial modeling and analysis
- Problem-solving and risk management
- Attention to detail
- Team collaboration
- Time management
- Effective communication
- Auditing procedures
- Financial planning
Websites
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Financial Operations Specialist
National Bank of Egypt
05.2021 - Current
Customer Service Officer
National Bank of Egypt
10.2020 - 05.2021
Back-office Support Agent, Chat and Email
Careem
07.2019 - 12.2019
Bachelor of Commerce - Accounting
Banha University
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