Nourhan Zayed
Lead, Territory Operations
Zahraa El Maadi,C
Summary
Results-driven Project Manager and Operations Leader with 6+ years of experience in localization, project delivery, and people leadership. Skilled in managing teams of 19+ and delivering multilingual projects for global entertainment clients. Experienced in data analysis, KPI tracking, cost optimization, and workflow improvements using SQL, Metabase, Pivot Tables, Google Sheets, and Smartsheet. Currently pursuing PMP certification, with applied knowledge in forecasting, planning, execution, monitoring, budgeting, procurement, risk, quality, and project closure. Proficient in RACI chart frameworks to define roles and responsibilities, streamline communication, and drive accountability across cross-functional teams.
Overview
9
9
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Lead, Territory Operations
Pixelogic Media
Smart Village, Giza
02.2023 - Current
- Provide leadership to a global production team of 19+, including managers, coordinators, linguists, and trainers; set KPIs, manage performance, and ensure timely delivery of high-security entertainment projects.
- Structured and scaled a new department from the ground up, defining roles, responsibilities, RACI charts, and aligning operational strategy with client requirements.
- Achieved cost savings of up to 86% by redesigning budgets, implementing efficiency-driven workflows, and optimizing vendor procurement.
- Apply PMP-aligned methodologies in forecasting, scheduling, risk management, and project closure to improve predictability and consistency.
- Utilize Smartsheet, SQL, and Metabase dashboards for real-time capacity planning, utilization reports, and performance monitoring.
- Partner with IT, engineering, and client operations to integrate automation and scalable workflow solutions, improving accuracy and reducing turnaround times.
- Lead continuous process improvement initiatives, driving client satisfaction and improved customer experience metrics.
Territory Manager
Pixelogic Media
Smart Village, Giza
05.2021 - 01.2023
- Built and scaled a localization team of project coordinators, creating workflows that supported multi-language subtitling projects for Disney, Netflix, Universal, and Warner Bros.
- Designed and implemented training programs to upskill freelancers, boosting quality control and delivery accuracy across 20+ languages.
- Introduced KPI dashboards, Smartsheet trackers, and post-mortem reviews to measure team performance and identify recurring bottlenecks.
- Directed workflow optimization initiatives that improved efficiency and reduced delivery times without compromising quality.
- Conducted detailed cost analysis and forecasting, ensuring resource allocation aligned with project scope and budgets.
Project Coordinator
Pixelogic Media
Smart Village, Giza
11.2020 - 04.2021
- Coordinated order entries and managed localization deliverables for major streaming clients, ensuring accuracy, deadlines, and compliance with client specifications.
- Maintained comprehensive project documentation including reports, schedules, and reference libraries to support ongoing productions.
- Collaborated with internal and external stakeholders to resolve issues, ensuring 99% on-time delivery under tight deadlines.
Project Coordinator
FutureGroup
Dokki, Giza
11.2018 - 11.2019
- Managed end-to-end localization projects (timelines, budgets, vendor selection, and quality assurance) for diverse international clients.
- Oversaw performance tracking using Excel/Google Sheets pivot tables, implementing corrective actions where needed.
- Partnered with multiple departments to streamline resource allocation and improve workflow efficiency.
Business Service Delivery Group Intern (BTS – PMO)
Global Payments Inc
Atlanta, Georgia, USA
06.2018 - 08.2018
- Designed a Google Sheets tracking system to monitor project launch/closure date changes from 2015–2018, analyzing patterns by month, year, and root cause.
- Built visual dashboards and graphs to identify trends in project delays and improve PMO reporting.
- Developed a centralized SaaS database to support Project Managers in selecting applications aligned with project needs.
- Enhanced the company's Application Information Portal user interface, improving navigation and usability.
- Facilitated communication between Project Managers and Relationship Managers, strengthening collaboration across departments.
Project Management Intern
Global Payments Inc
06.2017 - 08.2017
- Successfully migrated all department projects and documentation from PMO SharePoint to Google Drive, completing the task in 2.5 weeks vs. the assigned 4 weeks.
- Became the G-Suite Applications Subject Matter Expert, training and mentoring staff from other departments during the migration process.
- Researched and recommended alternative solutions to Microsoft Office functionalities, supporting digital transformation efforts.
Project Management Intern
Ministry of International Cooperation
Nasr City, Cairo
07.2016 - 09.2016
- Supported senior officials by drafting meeting agendas, recording minutes, and coordinating follow-up actions.
- Created monitoring sheets to track program progress and resource allocation, improving efficiency 70%.
- Organized field visits for international experts, ensuring smooth logistical coordination.
Education
Bachelor of Arts - Written Translation & Simultaneous Interpretation
Ain Shams University
Cairo01.2018
Skills
Project Management: Forecasting, Planning, Execution, Monitoring & Control, Budgeting, Procurement, Risk, Quality, Closure
Workflow Optimization
Cost & Budget Analysis
Conflict Management
Team Leadership
KPI Tracking
Training & Mentorship
Operations Management
Localization Workflows
Reporting & Dashboard Creation
Data & Tools: SQL, Metabase, Smartsheet, RACI Charts, Google Sheets, Pivot Tables, MS Office Suite & OneDrive
Certification
PMP Certification (In Progress) — PMI
Timeline
Lead, Territory Operations
Pixelogic Media
02.2023 - Current
Territory Manager
Pixelogic Media
05.2021 - 01.2023
Project Coordinator
Pixelogic Media
11.2020 - 04.2021
Project Coordinator
FutureGroup
11.2018 - 11.2019
Business Service Delivery Group Intern (BTS – PMO)
Global Payments Inc
06.2018 - 08.2018
Project Management Intern
Global Payments Inc
06.2017 - 08.2017
Project Management Intern
Ministry of International Cooperation
07.2016 - 09.2016
Bachelor of Arts - Written Translation & Simultaneous Interpretation
Ain Shams University
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