NOURHAN ALY AL SAYED
Branch Manager At Commercial International Bank ( C.I.B )
69 District 7, Al Sheikh Zayed
Summary
Dynamic Branch Manager at Commercial International Bank - CIB, recognized for enhancing customer satisfaction and driving revenue growth through strategic planning and relationship management. Expert in financial oversight and sales, successfully implemented cost-saving measures, resulting in increased profitability and long-term client partnerships. Proven ability to exceed performance targets while delivering personalized banking solutions.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Branch Manager
Commercial International Bank - CIB
05.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by 300% implementing cost-saving measures and streamlining operational processes in 2026.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Consulted customers to boost product sales and services.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
Senior wealth manager
Commercial International Bank - CIB
04.2021 - 04.2025
- Increased client satisfaction by providing personalized wealth management solutions and tailored financial strategies.
- Provided ongoing portfolio monitoring services to ensure alignment of investments with changing market conditions or changes in client''s circumstances.
- Conducted thorough analyses of market trends and economic indicators to inform investment recommendations.
- Recommended specific investments to help clients meet financial goals.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Assisted clients with budgeting and cash flow management.
- Managed a diverse portfolio of 1600 high-net-worth clients, ensuring optimal asset allocation and risk management.
Senior Personal Banker
Commercial International Bank - CIB
09.2017 - 03.2021
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Assisted in developing and implementing branch sales goals exceeding 200% improve .
- Cross-sold bank products and services to meet customer needs and provide options.
- Maintained up-to-date knowledge of industry trends, continuously adapting strategies to stay ahead of market changes.
Education
No Degree - Courses
Commercial International Bank CIB
Giza, Egypt 04.2001 -
Bachelor of Commerce - Accounting
Cairo Univesity
Giza, Egypt 04.2001 -
High School Diploma -
Al Manar Islamic Language School
Giza, Egypt 04.2001 -
Skills
Relationship building and management
Business development expertise
Decision-making
Sales professional
Strategic planning
Proficient in MS office
Financial oversight
Multi- tasking
Revenue generation
Excellent communication skills
Financial analysis and planning
Accomplishments
- Received the “Gold member Award” for exemplary performance and recognition for Achieving the highest target across CIB branches 4 times in 2025.
- Recognized among the highest top achievers Across CIB branches in ( Unsecured loans and Credit cards ) 2025
- Recognized among the top 10 C- Branch heads 2026
Certification
International Introduction to Securities &investment , Chartered institute for securities& investment ( CISI), [2022]
Timeline
Branch Manager
Commercial International Bank - CIB
05.2025 - Current
International Introduction to Securities &investment , Chartered institute for securities& investment ( CISI), [2022]
04-2022
Senior wealth manager
Commercial International Bank - CIB
04.2021 - 04.2025
Senior Personal Banker
Commercial International Bank - CIB
09.2017 - 03.2021
No Degree - Courses
Commercial International Bank CIB
04.2001 -
Bachelor of Commerce - Accounting
Cairo Univesity
04.2001 -
High School Diploma -
Al Manar Islamic Language School
04.2001 -