Nourhane Alaa El-Din Farid Awad
Giza
Summary
Highly motivated and enthusiastic professional with excellent problem-solving skills and a proven ability to set and achieve targets. Seeking to leverage the extensive experience in protection, legal, and resettlement roles to contribute to UNICEF's mission as a Child Protection Officer.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
RSD Associate
UNHCR Egypt
2 2021 - Current
- Conducting appeal interviews
- Conducting exclusion interviews
- Conducting cessation interviews
- Conducting Pre-cancellation and cancellation interviews
- Reviewing Derivative Status interviews.
Senior RSD Associate
UNHCR Egypt
01.2017 - 02.2021
- Preparing reasoned recommendations on asylum applications.
- Managing individual cases within set timelines.
- Staying updated on legal, political, and security developments.
- Providing counseling and responding to queries from asylum seekers and refugees.
- Maintaining accurate records and data on individual cases.
- Conducting research on country of origin information (COI) and other RSD-related issues.
- Preparing recommendations on legal and social obstacles faced by persons of concern.
Senior Resettlement Assistant
UNHCR Egypt
09.2016 - 01.2017
- UNHCR's resettlement policies and standards are correctly and coherently applied
- Persons of concern are made aware of UNHCR's resettlement procedures and have fair and transparent access to and participation in the resettlement process
- Suspected fraud in the resettlement process is promptly reported
- Carry out preliminary interviews and initial assessments, to process refugees for resettlement following established procedures
- Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner
- Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor
- Provide persons of concern with up-to-date and accurate information on UNHCR's resettlement policies and procedures
- Comply with UNHCR's standard operating procedures on resettlement, ensuring timely action on cases
- Follow up on cases from time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on persons of concern being considered for resettlement
- Assist in maintaining and updating proGres or Consolidated Online Resettlement Tracking System (CORTS) database and provide technical support
- Coordinate travel and departure arrangements for refugees accepted for resettlement
- Organize logistical support for governments undertaking resettlement missions
- Provide administrative support for resettlement related training activities, including organization of resettlement workshops and meetings as required
- Maintain accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports
- Draft / type routine correspondence to Field Offices / Regional Offices / Headquarters
- Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process; comply with UNHCR policy and guidelines on HIV/AIDS
- Assist in mitigating resettlement fraud by reporting suspected fraud
- Recommend eligible cases for resettlement consideration
- Provide counselling to persons of concern.
Senior Protection Assistant
UNHCR Egypt
05.2014 - 01.2017
- Staying informed on political, social, economic, and cultural developments.
- Applying International and National Law and UNHCR policy standards.
- Providing legal advice and guidance on protection issues.
- Conducting eligibility and status determination for persons of concern.
- Promoting and contributing to measures to identify, prevent, and reduce statelessness.
- Implementing and monitoring SOPs for all protection/solutions activities.
- Managing individual protection cases, including those on SGBV and child protection.
Lawyer
El-Sharkawy & Associates Law Firm
03.2014 - 04.2014
- Providing expertise and consultancy services in various legal areas including corporate investments, mergers, acquisitions, and arbitration.
Marketing Agent
Microsoft Middle East & Africa
03.2013 - 03.2014
- Working on the relationship between SMB & Enterprise companies in Middle East & Africa
- Checking Microsoft Partners in the MEA region and working on the enhancement of their relation with the Small and Medium Size Business
- Working as a Front Line Marketing agent for customer on the phone in order to fulfill their requirements especially regarding Microsoft Products
- Attended a training session in Microsoft Dubai and a conference regarding the release of the new Fiscal year 2014 and its new Market approach
- Witnessed Launching the new Fiscal year 2014 and its new product whether Office 365 Cloud Based Service, Windows Server 2012
- Launching the new update for Windows 8.1 and working on a plan on how to spread it within the MEA Region
- Raising the awareness of the Recent I.T Infrastructures in the world and the new Technical Approach that is being used such as the Cloud Based Services provided by Microsoft
- Have been awarded as the Top Performer in terms of Sales Target for the month of November.
Teleperformance Company Expedia Canada Account
09.2011 - 09.2012
- Ensure handling and covering all customer service requirements to ensure services Excellency
- Providing the customers with the best deals in terms of Online Flight & Hotel Reservations worldwide
- Provide the customers with the some extra benefits in Terms of the travel offers such as Car rental or Pull car services
- Checking the Flights duration and Timing for Flight Arrival
- Generate the need for the customers by showing them some good and real examples of customers who traveled with Expedia and enjoyed their stay in different Countries all over the world.
Customer Service & Sales
Xceed Canada Videotron
10.2010 - 01.2011
- Acting as a frontline interface with customers Videotron
- Solving customer’s issues and answering questions about the services provided by the company to reach customers satisfaction
- Following up with clients to make sure all complains are solved
- Presenting the new bundles to clients
- Providing the customers with the resent offers on our services whether Cable TV's, Internet Connections, Land Lines & Cell Phones
- Making sure that all the customers are satisfied with the outcome and resolution that we provide in order to raise the bar of satisfaction for the company in Canada
- Providing recent plans and offers to the customers and making sure that all the information are being delivered in a professional way
- Making sure to meet all the daily and monthly targets whether in terms of AHT or Sales target
- Being well Knowledge with all Pricing plans and promos that are being implemented in the company to deliver the best to the customers.
Education
Master of Arts - Migration And Refugee Studies
American University in Cairo
New Cairo, C 01.2023 -
University Degree -
Faculty of Law, French Department, Ain Shams University
Cairo 05.2010 - 05.2010
Graduation School -
Religieuses Franciscaines
Cairo 05.2006 - 05.2006
Skills
- Excellent knowledge of Internet searching and e-mail issues
- Very good knowledge of MS Office (Word, Excel, PowerPoint)
Excellent communication and leadership skills
Capable of leading a team through tough situations
Ability to work under pressure
Tactful and patient communicator
Success motivated and goal-oriented
Ability to meet tough deadlines
Certification
International Legal English Certificate (ALEC), American University in Cairo, Cairo, Egypt, 2011 (Jan-Aug)
Personal Information
- Date of Birth: 09/21/1989
- Marital Status: Single
Languages
Arabic
Proficient
C2
French
Advanced
C1
English
Proficient
C2
Timeline
Master of Arts - Migration And Refugee Studies
American University in Cairo
01.2023 -
Senior RSD Associate
UNHCR Egypt
01.2017 - 02.2021
Senior Resettlement Assistant
UNHCR Egypt
09.2016 - 01.2017
Senior Protection Assistant
UNHCR Egypt
05.2014 - 01.2017
Lawyer
El-Sharkawy & Associates Law Firm
03.2014 - 04.2014
Marketing Agent
Microsoft Middle East & Africa
03.2013 - 03.2014
Teleperformance Company Expedia Canada Account
09.2011 - 09.2012
Customer Service & Sales
Xceed Canada Videotron
10.2010 - 01.2011
University Degree -
Faculty of Law, French Department, Ain Shams University
05.2010 - 05.2010
Graduation School -
Religieuses Franciscaines
05.2006 - 05.2006
RSD Associate
UNHCR Egypt
2 2021 - Current
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