Nourhan Rashad Alhusseni
CSA
Manama,C
Summary
Highly skilled and resourceful Customer Service Agent with a strong track record in advanced problem-solving, critical thinking, and data-driven decision-making. Adept at managing multichannel communication with a high degree of emotional intelligence and professionalism. Proficient in implementing customer retention strategies, consistently enhancing customer satisfaction and loyalty. Driven by a passion for continuous improvement and delivering exceptional service experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
05.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Ux Centres
02.2021 - 03.2023
- Identified customer needs, clarified information, and provided effective solutions.
- Met and exceeded personal/team qualitative and quantitative targets.
- Built sustainable relationships by engaging customers and taking the extra mile to ensure satisfaction.
- Answered inquiries about company products and services, ensuring accurate information was delivered.
- Handled customer complaints with patience and professionalism.
Customer Support Specialist
Olayar Crafts
04.2019 - 11.2020
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Sales & Marketing Assistant
Bahraini Trading Co.
04.2018 - 01.2019
- Assisted in developing marketing strategies that increased product visibility and sales by 15%.
- Coordinated with the sales team to identify customer needs and tailor marketing efforts accordingly.
- Conducted market research to identify new business opportunities and customer trends.
Education
Bachelor of Science - Ecommerce
Mansoura
Mansoura, Egypt 04.2001 -
Skills
1 Advanced Problem-Solving and Critical Thinking:
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Teleperformance
05.2023 - 08.2024
Customer Service Representative
Ux Centres
02.2021 - 03.2023
Customer Support Specialist
Olayar Crafts
04.2019 - 11.2020
Sales & Marketing Assistant
Bahraini Trading Co.
04.2018 - 01.2019
Bachelor of Science - Ecommerce
Mansoura
04.2001 -
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