Ola Makhlouf
Sales Manager
Alexandria,ALX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Associate Manager
Sutherland Global Services
03.2023 - Current
- Enhanced team productivity by implementing efficient project management strategies.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Sales Assistant
Wisconsin Carports
Remote, Wisconsin
01.2024 - 04.2025
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Service Delivery Team Lead
Sutherland Global Services
Alexandria, Alexandria
03.2022 - 03.2023
- Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality for 3 years.
- Coached, led 22 associates in my team to support sales organization and improve daily productivity.
English-Arabic Translator
Freelance
Remote
03.2021 - 05.2021
- Reviewed and transcribed audio or internet materials with high degree of accuracy and expression.
- Listened to, comprehended and translated oral or written communications from English to Arabic and vice versa.
Education
High School -
ElManar Language Girls School
Alexandria, Egypt 09.2001 - 07.2015
Bachelor of Architecture -
Faculty of Fine Arts - Alexandria University
Alexandria, Egypt 09.2015 - 07.2020
Courses - Motion Graphics
Graphitopia
12.2019 - 02.2020
Skills
- Leadership
- Autodesk Revit
- Autodesk AutoCAD
- Adobe Photoshop
- Adobe Illustrator
- Adobe AfterEffects
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office Word
- Customer Service
- Strategic planning
- Presentations
Timeline
Sales Assistant
Wisconsin Carports
01.2024 - 04.2025
Associate Manager
Sutherland Global Services
03.2023 - Current
Service Delivery Team Lead
Sutherland Global Services
03.2022 - 03.2023
English-Arabic Translator
Freelance
03.2021 - 05.2021
Courses - Motion Graphics
Graphitopia
12.2019 - 02.2020
Bachelor of Architecture -
Faculty of Fine Arts - Alexandria University
09.2015 - 07.2020
High School -
ElManar Language Girls School
09.2001 - 07.2015
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