Aleksandra Ślizankiewicz

• Led the sales and marketing strategy across 4 dive centers and Red Sea liveaboards
• Managed B2B and B2C communications, advertising campaigns, and CRM systems
• Negotiated partnerships with resorts and travel platforms (Tripadvisor, Viator, Get your Guide) to expand client base
• Mentored junior team members, fostering professional growth and skill development within the department.

• Oversaw operations in 10 dive centers across Egypt, Dominican Republic, Grand Bahama, and Spain
• Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
• Provided training and mentorship to junior team members
• Negotiated contracts with key partners
• Conducted market research and developed targeted promotional campaigns
• Designed and executed email marketing campaigns.
• Enhanced customer experience through regular feedback collection, identifying areas for improvement
• Managed sales promotions and marketing strategies on major social media sites.

• Coordinated client bookings, communications, and promotional materials
• Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
• Utilized data-driven insights to create targeted email marketing campaigns
• Optimized website content for SEO purposes, enhancing online visibility and driving organic traffic growth.
• Increased brand awareness by creating engaging social media content and managing online platforms.

• Managed online bookings and coordinated on spot logistics for dive packages, hotels, and transfers for Polish /Czech/ Russian customers
• Prepared reports on reservations activity for management review and analysis.
• Provided exceptional customer service through timely responses to emails and phone calls from potential guests.

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• Assisted booked and walk-in customers, organized dive trips, and handled payments in Polish, Czech, and English
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.

• Arranged individual and group bookings of liveaboard dive safaris in Egypt, including flights, insurance, and accommodations
• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.

• Supported audience services and performer logistics

• Gained hands-on experience in customer service and hotel operations