Omar Abd-Alsalam
Accountant
6 gehad masry st. Alex.
Summary
I am able to handle multiple tasks on a daily basis. Always energetic and eager to learn new skills. A dependable person who is great at time management. Use a creative approach to problem solve. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Ground Host Trainee
EGYPT AIR STATION
HBE Air Port
2 2019 - 3 2019
- Ensuring the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets
Technical support ADSL
WE
11.2019 - 01.2020
- Resolved ADSL issues over phone with the customers daily
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
Junior Accountant
Talaat Moustafa Group
03.2020 - 03.2022
- Manage all accounting transactions.
- Update accounts receivable and issue invoices.
- Update accounts payable and perform reconciliations.
- Assist in the processing of balance sheets, income statements, and other financial statements according to legal and company accounting and financial guidelines.
- Assist with reviewing expenses, payroll records, etc.
- Update financial data in databases to ensure that information will be accurate and immediately available when needed.
- Prepare and submit weekly/monthly reports.
- Prepare budget forecasts.
- Publish financial statements in time.
- Handle monthly, quarterly, and annual closings.
- Reconcile accounts payable and receivable.
- Ensure timely bank payments.
- Manage balance sheets and profit/loss statements.
- Audit financial transactions and documents.
- Reinforce financial data confidentiality and conduct database backups when necessary.
- Prepared journal entries and entered into system
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Managed client billing process to ensure prompt payment, improving cash flow management.
- Managed supplier accounts and built lasting relationships with suppliers.
- Reduced errors in financial reporting through meticulous review and analysis of documents.
- Enabled more effective cash management through detailed cash flow analysis and reporting.
Traffic Officer
International Aviation Business
03.2022 - 01.2023
- Maintained up-to-date knowledge of airport regulations and procedures in order to provide accurate guidance to passengers.
- Maintained a welcoming atmosphere at the gate area, fostering a positive travel experience for passengers.
- Performed regular checks of the gate area to maintain cleanliness and orderliness, contributing to a pleasant passenger experience.
- Facilitated communication between pilots, ground crew, and air traffic control during pre-departure preparations.
- Organized transportation for connecting flights when needed, minimizing delays for affected passengers.
- Prepared detailed reports on daily operations for management review, highlighting areas for improvement and suggesting potential solutions.
- Provided exceptional customer service by addressing passenger inquiries with patience and understanding.
- Streamlined the boarding process for efficient and smooth operations while maintaining a safe environment.
- Handled lost or delayed baggage situations with empathy and professionalism, working diligently to reunite passengers with their belongings as quickly as possible.
- Enhanced customer satisfaction by providing timely and accurate information regarding flight schedules, gate assignments, and boarding procedures.
- Collaborated with other ground staff to address passenger concerns and resolve issues promptly, improving overall service quality.
- Demonstrated flexibility and adaptability by quickly adjusting to changes in flight schedules, gate assignments, or passenger needs.
- Contributed to on-time departures by efficiently processing boarding passes and verifying identification documents at the gate.
- Supported airline team members in completing necessary paperwork and documentation accurately and efficiently.
- Assisted passengers with special needs, ensuring their comfort and safety throughout their airport experience.
- Conducted thorough pre-boarding announcements, clearly communicating important information to passengers before they boarded the aircraft.
- Managed crowd control during peak times, ensuring an orderly boarding process for all passengers.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Banker
Banque Misr
02.2023 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Balanced teller drawers and ATM cash.
- Developed financial models to predict future market trends, aiding in strategic planning and investment decisions of bank.
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
- Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
- Handled various accounting transactions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
Education
Bachelor of Accounting -
Faculty of Commerce - Alexandria Universty
09.2015 - 05.2019
Skills
Work experience as an Accountant
Excellent knowledge of accounting regulations and procedures including the Generally Accepted Accounting Principles (GAAP)
Advanced MS Excel skills including Vlookups and pivot tables
Experience with general ledger functions
Strong attention to detail and good analytical skills
Excellent organizing abilities
Good understanding of accounting and financial reporting principles and practices
Customer Service
Consumer Banking
Bank Sales
Relationship Management
Self-motivated nature
Financial advice
Personal Information
- Date of Birth: 05/09/96
- Nationality: Egyptian
- Religion: Muslim
Militarystatus
Exempt
Languages
English
Native language
French
Intermediate
B1
Timeline
Banker
Banque Misr
02.2023 - Current
Traffic Officer
International Aviation Business
03.2022 - 01.2023
Junior Accountant
Talaat Moustafa Group
03.2020 - 03.2022
Technical support ADSL
WE
11.2019 - 01.2020
Bachelor of Accounting -
Faculty of Commerce - Alexandria Universty
09.2015 - 05.2019
Ground Host Trainee
EGYPT AIR STATION
2 2019 - 3 2019
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