Omar Abdelaaty
Meccanical Technician
Giza
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Mechanical Technician
Squadra Group
04.2021 - Current
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
- Kept detailed records of repairs and maintenance for reference in future work.
- Reviewed finished equipment for accurate fit and assembly.
- Connected pipes through caulking, gluing and welding.
- Assisted in training junior mechanical fitters on proper techniques, fostering effective teamwork and skill development within the department.
- Enhanced product quality through meticulous inspection of assembled parts and adherence to guidelines.
Technical Recruiter
Concentrix
04.2020 - 03.2021
- Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
- Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Wrote and posted technical job descriptions
Italian Instructor
Fly Academy
06.2019 - 03.2020
- Implemented innovative teaching methods, leading to increased student participation and improved understanding of complex concepts.
- Developed comprehensive lesson plans tailored to individual student needs, ensuring progress towards learning objectives.
- Contributed positively to the overall learning community by participating in faculty meetings, professional development workshops, and departmental initiatives.
- Introduced authentic materials such as films, music, and literature to broaden students'' exposure to Italian culture.
Technical Assistant
Al Motaheda Tubes Manifucturing
02.2018 - 05.2019
- Coordinated with other engineering professionals to coordinate operation of mechanical systems.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Collaborated with engineering team to design custom solutions for unique mechanical challenges.
- Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
- Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
Mechanical Technician
Orascom Construction Industries
05.2016 - 01.2018
- Expanded knowledge on latest industry trends with ongoing professional development courses, staying current on best practices in mechanical maintenance technology.
- Assisted in reducing downtime by implementing effective maintenance schedules and protocols.
- Collaborated with engineering team to upgrade equipment for better performance, resulting in reduced maintenance costs.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Operated variety of tools and equipment to complete mechanical repairs.
- Collaborated with coworkers, discussing assembly, and needed product adjustments.
Customer Care Representative
Amazon Italy
02.2014 - 04.2016
- Communicated with vendors regarding order availability, future inventory and special orders.
- Answered constant flow of customer calls with up to 7 calls in queue per hour.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Education
Tachnical High Diploma - Engineering Mechanics
Don Bosco Italian Technical Institute Cairo
Skills
Solving problem and decision Making
Presentation skills
Self Motivation
Taking ownership
Ability to work under pressure
Computer Skills
Communication Skills
Team Work
Reporting abilities
Documentation expertise
Compliance understanding
Recordkeeping requirements
Meeting deadlines
Collaborative team member
Languages
Arabic
First Language
Arabic
Proficient
C2
Italian
Advanced
C1
English
Advanced
C1
Accomplishments
Went to Prague as a business trip for knowledge transfer to my colleagues .
Software
SAP PROGRAM
WORKDAY PROGRAM
Timeline
Mechanical Technician
Squadra Group
04.2021 - Current
Technical Recruiter
Concentrix
04.2020 - 03.2021
Italian Instructor
Fly Academy
06.2019 - 03.2020
Technical Assistant
Al Motaheda Tubes Manifucturing
02.2018 - 05.2019
Mechanical Technician
Orascom Construction Industries
05.2016 - 01.2018
Customer Care Representative
Amazon Italy
02.2014 - 04.2016
Tachnical High Diploma - Engineering Mechanics
Don Bosco Italian Technical Institute Cairo
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