Omar Ahmed
New Cairo
Summary
Aerospace graduate with a solid SaaS and CPaaS background, experienced in product pre-sales, customer success, support, and troubleshooting. Skilled at translating technical knowledge to meet customer needs, driving product success and adoption. Known for analytical thinking, problem-solving, and effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Specialist, Channels Operations
CEQUENS
03.2024 - Current
- Manage channel activation operations for Meta Products, WhatsApp Business, Google RCS, and Apple Business, successfully activating 250+ channels in 2024.
- Act as the primary liaison, coordinating internally between cross-departmental teams, customers, and channel vendors
- Optimized channel activation workflows and post-activation processes, driving improved performance and KPIs.
Technical Support Specialist
CEQUENS
05.2023 - 03.2024
- Monitored and maintained system infrastructure (servers, network, storage, backup/recovery), ensuring 99.9% uptime and optimizing performance.
- Troubleshot customer issues and collaborated with engineering teams for resolution, resolving 98% of inquiries within SLA.
- Designed AI-powered Technical Support Agent Chatbot, utilizing ML and NLP to enhance customer support.
Technical Consultant
Smart Integrators Global
01.2022 - 04.2023
- Configured NI hardware and software solutions based on end-user testing or validation requirements
- Developed strategic plans to penetrate new accounts and territories, contributing to a 15% increase in market share and securing 8 new high-value accounts in 2022.
- Conducted sales activities, technical performance evaluations, and resolved escalated technical concerns
Business Associate (Part-time)
London Condiments Co Ltd.
10.2018 - 03.2020
- Streamlined operational deliveries, reducing project delays by 20% and inventory costs by 15%.
- Optimized inventory processes, reducing stockouts by 25% and improving order fulfillment accuracy by 20%.
Analyst (Internship)
TAIBA Solutions
08.2017 - 05.2018
- Collected and analyzed business requirements for ERP systems (cloud & on-premise), presenting the data and insights to the technical team to drive system configuration and integration
Education
Bachelor of Engineering - Aerospace Engineering
University of Hertfordshire
Hatfield, United Kingdom05.2021
Mathematics Foundation Course - Mechanical and Aeronautical Engineering
City, University of London
London, United Kingdom06.2016
International Foundation - Engineering, Computer Science and Mathematics
INTO City, University of London
London, United Kingdom08.2015
American High School Diploma -
American International School in Egypt (AISE)
New Cairo, Egypt06.2014
Skills
- Python & JavaScript
- SQL
- MATLAB & ANSYS
- Agile & Scrum
- Jira
- Team Coordination
- Sales Enablement
- Business Development
- OpEx and Tech Solutions
- Strategy
- Analytical
- Problem-Solver
- Adaptable
- Business Reporting
Certification
- Foundation (RFQ Level 3), City, University of London
- NI CLAD
- RSPH Certificate Level 2 in Food Safety and Hygiene
- Project Management Professional (PMP), In Progress
Languages
English
Proficient
C2
Arabic
Proficient
C2
Spanish
Intermediate
B1
French
Elementary
A2
Extra-Curricular Activities
- Subsidized Flying Training at Hunsdon Airfield, UK – Gained hands-on aviation training, enhancing technical and operational skills.
- 2015 STEM Class Representative – Led communication between students and faculty, and organized STEM events.
Personal Information
Date of Birth: 09/14/95
Hobbies and Interests
- Technology
- Sports
- Literature
Shortcourses
Effective Communication, Presentation, and Interpersonal Skills
Timeline
Senior Specialist, Channels Operations
CEQUENS
03.2024 - Current
Technical Support Specialist
CEQUENS
05.2023 - 03.2024
Technical Consultant
Smart Integrators Global
01.2022 - 04.2023
Business Associate (Part-time)
London Condiments Co Ltd.
10.2018 - 03.2020
Analyst (Internship)
TAIBA Solutions
08.2017 - 05.2018
Bachelor of Engineering - Aerospace Engineering
University of Hertfordshire
Mathematics Foundation Course - Mechanical and Aeronautical Engineering
City, University of London
International Foundation - Engineering, Computer Science and Mathematics
INTO City, University of London
American High School Diploma -
American International School in Egypt (AISE)
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