Omar Al Sheriff
Learning And Development Specialist - Head Office Team
Helwan
Summary
Innovation and Pioneering are the backbone of my career advancements hence; I have the ability to come up with ideas to boost the performance of the Organization. And the ability to easily fit into any work environment.
Overview
2
2
Languages
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Learning and Development Specialist
Banque Misr
Helwan
02.2020 - Current
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Designed course materials and supported implementation.
- Developed workforce training programs to improve organizational efficiency.
- Planned and monitored implementation of technology-based learning programs.
- Contributed to development of comprehensive employee training courses.
- Carried out day-day-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Targeted diverse learning modalities in development of new course content and training programs.
Promotion and Assessment Specialist
Banque Misr
02.2020 - Current
- Implementing The Semi Annual Promotion Cycle with Business Partners
- Collecting all the the relevant material subject to the technical Exam from all sectors
- Assigning the Soft Skills Level for each nominee
- Sending all the Promotion Details to each nominee with the assigned date to conduct the assessment
- Facilitating all the process of assessment to all the nominees and instantly resolve any pop up issue
- Actively Collaborate with EBI in all the details mentioned above
- Send the results to BP to take the necessary measures toward promoting the nominees
Site Inspection ATM Office
Banque Misr
12.2019 - 02.2020
- Participated in on-site meetings with engineers, contractors and to resolve and discuss various issues relevant to BM ATM
- Monitoring all ATM Outside details ( Surround - Fascia -Client Screen )
- Rebranding BM ATMs Logos in a different and innovative shape
- Check BM ATMs Clean and outside Prestige
- Resolving any problem with ATM Electricity Cut offs , Rentals , Damages ... etc
- Responded to inquiries from contractors and public regarding code violations of ATMs
- Check ATMs readiness for any Sudden weather change , Heavy raining
- Implementing Moving ATMs from a site to another
ATM Monitor
Banque Misr
01.2017 - 12.2019
- Serviced [Type] equipment for expedient repair and minimal downtime.
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
- Facilitated maintenance team training procedures to align with Bank's standards.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Documented all changes and actions in computer-based tracking system.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Performed maintenance duties and safely handled solutions.
- Evaluated systems according to predetermined checklist and noted issues.
- Carried out day-day-day duties accurately and efficiently.
Funds Transfer Officer
Banque Misr
06.2014 - 01.2016
- Depositing the incoming transfer to the beneficiary accounts after checklisting and verifying the SWIFT Data
- Transfer BM Customer amounts in any currency to any other beneficiary abroad though out our correspondents
- Conducting Syndicated loans for Top Notch companies for our banks best interest
- Issuing 199 SWIFT for any inquires need from sender's Bank
- Collaborate with our branches to open an account in the currency of the assigned transfer
- Refund transfer to the sender once we don't get the relevant data of the beneficiary
Customer Service Representative
Banque Misr
06.2012 - 06.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and retail product .
- Responded to customer requests for products, services and Bank's information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Education
Bachelor of Accountancy - Very Good Grade - Accounting And Finance
Faculty of Commerce , English Section
Benha 09.2006 - 06.2010
Skills
Self-motivated professional
Timeline
Learning and Development Specialist
Banque Misr
02.2020 - Current
Promotion and Assessment Specialist
Banque Misr
02.2020 - Current
Site Inspection ATM Office
Banque Misr
12.2019 - 02.2020
ATM Monitor
Banque Misr
01.2017 - 12.2019
Funds Transfer Officer
Banque Misr
06.2014 - 01.2016
Customer Service Representative
Banque Misr
06.2012 - 06.2014
Bachelor of Accountancy - Very Good Grade - Accounting And Finance
Faculty of Commerce , English Section
09.2006 - 06.2010