Omar Badea
Operation Specialist
Cairo
Summary
Are you looking for someone have a previous experience in live streaming someone who can increase your revenue and make your app gain more active users depending on a scientific ways, that's me I have a previous experience in live streaming apps as I worked in imo app for 2 years and I'm also had experience in classify the users and create events.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader, Logistics
MoneyFellows
Cairo
10.2021 - Current
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
Operations Specialist
Bigo Tech
Cairo
01.2020 - 09.2021
- Query the database daily Through SQL, download and analyze the data of the users on an Excel sheet, classify the user’s data and send messages to these users to motivate them to Join events and recharge.
- Configure and review all events on the system, and make sure all event’s data are clear and will reach the users on time when events are online, to give the users the best experience they could have without any mistakes in the events.
- Translate sheets for events and review the translation when events are online. To make sure the users understand the translation and have no problem with it.
- Do user feedback every day, in a range of 100 feedback daily, in this feedback I help users, answer their questions, and solve their problems also help them understand the application better, and at the end of the day, I write a feedback report about all kind of problems and send it to the HQ.
- Classify and filter over 600 videos daily, to select the best good-looking and singing videos and write them in a sheet to improve the quality of the videos that users will love to see and enjoy.
Team Lead
Uber Tech
Cairo
10.2018 - 01.2019
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked receipts, employee hours and inventory movements.
- Reported on updates to project specifications and progress.
- Responsible for team spirit and performance, also doing analysis to visual team statistics and make sure from we are seeking to the next peak with leading with heart.
Subject Matter Expert
Uber Tech
Cairo
04.2018 - 10.2018
- Supported enterprise and business goals by introducing new product and service offerings.
- Designed and prepared technical reports, studies and related documentation.
- Built, edited and tested customized computer system programs.
- Improved system performance by eliminating operational gaps and software bugs.
- Responsible about the team knowledge and training him to have professional speak ways with high soft skills, also doing coaching lessons in knowledge base.
Customer Service Representative
Uber tech
Cairo
01.2018 - 04.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handling VIP users and make sure from there satisfying about our app, also Handling escalations and transferring him from angry customer to satisfy customer and this help the app to go bigger and encourage the users to be active on our app.
Education
Bachelor of Science - Biochemistry
Cairo University, Faculty of Science
Egypt 09.2014 - 06.2018
Skills
Account management
Teamwork and Collaboration
Training and Development
Users Relations
Flexible and Adaptable
Active Listening
SQL
MS
Complaint resolution
Report preparation
Timeline
Team Leader, Logistics
MoneyFellows
10.2021 - Current
Operations Specialist
Bigo Tech
01.2020 - 09.2021
Team Lead
Uber Tech
10.2018 - 01.2019
Subject Matter Expert
Uber Tech
04.2018 - 10.2018
Customer Service Representative
Uber tech
01.2018 - 04.2018
Bachelor of Science - Biochemistry
Cairo University, Faculty of Science
09.2014 - 06.2018