Farida Elemam
Customer Service Manager
Alexandria
Summary
Dynamic manager with a proven track record at Sutherland Global Services, skilled in team leadership and operations management. Enhanced customer satisfaction through strategic planning and effective communication. Recognized for mentoring employees and driving performance, achieving significant improvements in service delivery and team engagement.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Manager
Sutherland Global Services
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
English Teacher
Antoniadis International School
02.2019 - 01.2020
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Tour Guide
Bibliotheca Alexandrina
01.2018 - 12.2019
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
Bachelor - Foreign Languages And Literatures
Pharaohs University in Alexandria
Alexandria 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Time management
Customer service
Timeline
Manager
Sutherland Global Services
07.2021 - Current
English Teacher
Antoniadis International School
02.2019 - 01.2020
Tour Guide
Bibliotheca Alexandrina
01.2018 - 12.2019
Bachelor - Foreign Languages And Literatures
Pharaohs University in Alexandria
04.2001 -
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