Omar El Badway
Customer Service Agent & Telesales Agent
Alexandria
Summary
Creative and results-oriented Content Creator with experience in producing high-quality, engaging content across various platforms. Skilled in content strategy, visual storytelling, and audience engagement to build a strong brand presence. Proficient in video production and SEO optimization to increase content visibility. Experienced in leveraging analytics to refine content performance and ensure alignment with business goals.
Overview
3
3
years of professional experience
Work History
Telesales Agent
D&M - Marketing Agency
03.2024 - 03.2025
- Conducted outbound calls to promote and sell digital marketing services such as social media management, SEO, and online advertising.
- Identified client needs and matched them with the right marketing solutions to maximize business growth.
- Successfully met and exceeded monthly sales targets through persuasive communication and solution-based selling techniques.
- Built strong relationships with clients to encourage loyalty and upsell additional services.
- Handled customer objections professionally and provided clear explanations to close deals effectively.
- Maintained accurate records of client interactions, leads, and sales using CRM systems.
Call Center Agent, Inbound Sales
Willy's Kitchen
02.2022 - 07.2023
- Handled a high volume of inbound calls to provide product information, take orders, and generate price quotes.
- Accurately and efficiently processed customer orders via phone and live chat.
- Resolved customer complaints related to delivery delays, missing items, or order issues in a professional and empathetic manner.
- Boosted sales through upselling and product recommendations during customer interactions.
Education
BBA - Business Information Systems (BIS)
Cairo University
Giza, Egypt 04.2001 -
Skills
Customer Service & Call Handling
Sales over the phone (Upselling & Cross-selling)
Complaint Resolution & Conflict Management
Time Management & Multitasking
Information Verification & Data Accuracy
Live Chat & Email Support
Fast Typing Speed
Data Entry & CRM Systems
Teamwork & Communication Skills
Customer Retention Techniques
Timeline
Telesales Agent
D&M - Marketing Agency
03.2024 - 03.2025
Call Center Agent, Inbound Sales
Willy's Kitchen
02.2022 - 07.2023
BBA - Business Information Systems (BIS)
Cairo University
04.2001 -