Omar ElKholy
Nasr City
Summary
Hardworking employee enthusiastic about learning . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
year of professional experience
19
19
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
VFS Global Tasheer
5 2022 - 1 2024
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed and updated databases to handle customer data.
Call Center Agent
National Bank of Egypt
8 2021 - 05.2022
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Broker Assistant
Emaar Misr
7 2020 - 10.2020
- Arranged for inspections and surveys of properties.
- Analyzed customer portfolios to recommend adjustments and new investments.
- Supporting for phone calls and written correspondence.
Sales Agent
Image Adv.
08.2019 - 04.2020
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Increased sales and customer satisfaction through personalized servicing.
- Consulted with businesses to supply accurate product and service information.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Accounting
Tanta University
Tanta, Egypt 04.2001 - 04.2020
Skills
Business Skills
Presentation skills
Microsoft Office
Work under pressure
Quick ability to learn
Decision making & problem solving
Service Upselling
Call Center Operations
Typing Speed
Data Entry
Personal Information
- Date of Birth: 02/02/1998
- Gender: Male
- Nationality: Egyptian
- Marital Status: Single
- Religion: Muslim
References
Available Upon Request
Timeline
Sales Agent
Image Adv.
08.2019 - 04.2020
Accounting
Tanta University
04.2001 - 04.2020
Customer Service Representative
VFS Global Tasheer
5 2022 - 1 2024
Call Center Agent
National Bank of Egypt
8 2021 - 05.2022
Broker Assistant
Emaar Misr
7 2020 - 10.2020