Omar Elsaadany

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintaining full-time position that offers professional challenges utilizing. Interpersonal skills, excellent time management and problem-solving skills. Delivered services to customer locations within specific timeframes. Worked effectively in fast-paced environments. Adaptable and proficient in learning new concepts quickly and efficiently. Exercised leadership capabilities by successfully motivating and inspiring others. Identified issues, analyzed information, and provided solutions to problems. Perform analysis of customers' problems, resolves, and closes customers' complaints. Leading most of projects handling technical, management and acceptance with all required documents. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

• Project Name: CCC By STC - KSA - Riyadh (POC | Pilot Phase

Role : SDM | Technical Lead

Description: Migration plan from Avaya to Genesys.

Achievements:

Full Understanding for existing environment

Design and assist full plan Plan with presales and technical team

Operation lead for the Pilot phase

Challenges

Not aware even handover the old environment.

Reach the best performance with best cost for business expansion.




• Project name: Contact Center expansion

· Role: Technical lead and senior collaboration engineer for Unified communications components

· Project description: Telecom Egypt call center expansion with capacity 8000 agents serving more than 16000 customers concurrently.

Achievements:

· Designing and applying a MIGRATION PLAN to migrate between complex old environment to a new simpler one.

· Creating all needed documents for handing over all teams in TE (datacenter, database, security, telecom, business, .. etc.)

· Handling customer changes and new changing requests during production due to huge environment changes and requirements.

· Handling a new security scope request to testing all our components which required a massive changes and impact on our configurations.

Challenges

· Migration Plan was not that easy no understand the complexity and required collecting a huge data for the old environment including remote sites outside region.

· Min downtime due to business effect which directly impact the ministry of communications.

· New Security scanning request on all our components which required a massive change on our configurations, and we were able to handle all these changes before production.

· Project hardware calculations from vendor side was not accurate which leads to a huge effort fine tuning the applications with the current hardware to achieve stability.

· Dealing with more than seven teams to hand them over all needed documents fulfilling their needs.

• Salamlek Palace (phase one) Project GSP0657502011

Project name: Contact Center expansion _ We project (GSP06202)

Role: Technical lead

Project description: Alexandria Salamlek Palace renewal (Network, Security and Voice )

Achievements:

Designing High level design and Low-level design for the project scope.

Engaging and dealing with network and security to recover the lack of resources during this period.

Customer satisfaction from mounting all hardware with a professional way to operating all needed points.

Challenges

Engage as a network and security engineer to fulfill customer needs and to recover the lack of resources during this period.

Project acceptance with only 3 visits in less than 6 months.




• Project name: Ambulance Operation support contract

Role: Senior collaboration engineer for Unified communications components.

Project description: Ambulance voice and data support contract for one year (renewable)

Achievements:

Customer has assigned the contract with Giza.

Challenges

Gaining customer trust during site down to bring the site again to production with new hardware in just one day to achieve customer needs.




• Project name: Zohr Field

Role: Senior collaboration engineer for Unified communications components.

Project description: Deploy and configure phase three expansion for a production site.

Achievements:

Creating all documents needed for FAT and SAT acceptance.

Create all diagrams integration with phase one and two.

Onshore and offshore link setup

Challenges

Able to migrate network components despite missing phase one and two data.

Able to fine tune bandwidth link between onshore and oof shore (90KM inside the sea)




• Project name: Educational Research Institute

· Role: Senior collaboration engineer for Unified communications components.

· Project description: Deploy and configure and acceptance for unified communications.

Achievements:

· Deploy and operate cisco expressway, the leading of remote endpoints communications.

· Fixing bugs for the cisco expressway.

Challenges

· Able to operate Cisco jabber from the domain controller after operation company took place and changes among unified components where jabber integrated with firewall.

· Ability to achieve redundancy on hardware where it was out of my scope.

· Eng. Samir Sweliem: General Manager at Cairo International Airport

· o Contact: 01067215721

· Eng. Tarek Bishrey General Manger at Cairo International Airport

· o Contact: 01206666004

· Eng. Shaimaa El Taby Team Leader for Cisco at Cairo International Airport

· o Contact: 01200404017

· Eng. Ahmed ElSherif (Manager lead in Giza Systems)

· o Contact 01000066939

· Eng. Abdelmonem Abomoslim' (Team Leader in Giza systems)

· o Contact 01004161095