Omar Hassan Mohamed Elsayed
Application Specialist
Cairo
Summary
Passionate IT professional with very good experience in software application development, implementation, and support. Proficient in leveraging cutting-edge technologies to create robust solutions and improve user experience. Adept at collaborating with cross-functional teams to deliver high-quality projects on time. Known for exceptional problem-solving skills, innovation, and a commitment to continuous learning.
Overview
5
5
years of post-secondary education
Work History
Application Specialist
Health Insights
Cairo, Cairo Governorate
1 2023 - Current
- Understand customer needs to apply on medical cloud care system.
- Testing software application related to medical cloud care (HIS) to ensure its availability and reliability.
- Provided training and support to end-users in hospitals, ensuring smooth adoption of new technologies.
- Responsible for deploying updates for multiple modules in HIS.
- Troubleshoot backend issues in Database using SQL.
- Making integration between HIS and other systems like LIS, RIS, or medical analyzers directly.
Information Technology Specialist
NEWCITY DEVELOPMENTS
3 2021 - 12.2022
- Setting up, developing and maintaining computer networks within an organization
- Troubleshoot hardware and software issues related to internal IT
- Responsible for installing software applications on devices
- Monitoring network engineering performance and ensure system availability and reliability
- Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor and manage client satisfaction metrics such as service level agreements (SLA's)
- Work to improve customer support processes and practices on an ongoing basis
- Analyze desktop system and application failures and take corrective action in order to ensure continuity of desktop usability, escalating to other technical teams and vendors, as needed
- Responsible for the implementation and maintenance of network services software and the analysis of network performance.
Education
Bachelor-Studies - Electrical, Electronics And Communications Engineering
Misr University For Science & Technology
05.2015 - 07.2020
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Skills
Teamwork
Meeting deadlines
Problem-Solving
Communication skills
Working hard
Handle many things at the same time
Adaptability
Making Decision
Troubleshooting
Working under pressure
SQL
Proteus
Office 365
Kaspersky admin kit
Windows Server 2019
AD , DHCP , DNS
Cisco Meraki Firewall
Materials Control ( Purchasing System )
SUN system
Orchestra
IT support
Software testing
Competitions
- 2017, Robocon Azhar, Designing Fork-Lift and Line Follower Rovers
- 2018, Minesweeper, Designing Metal Detector Rover
- 2019, UGVC, Designing Rover for hard terrains
Training
09/2018, 09/2019, Telecom Egypt
Languages
Arabic
Proficient
C2
English
Advanced
C1
Germany
Beginner
A1
Graduationproject
In-Vehicle On-Board Unit ( In-Vehicle OBU ), Excellent, Our graduation project introduces a safe driving experience featuring edge technologies as Vehicle-to-Vehicle Communication, Computer Vision, Speech Recognition and Mobile Application Monitoring., Responsible for connecting compatible power to electronic components in this project., Designing printed circuit board ( PCB ) or kit to place the electronic components such as Arduino Mega, GPS module, NRF24L01 module and Compass module
Hitting gym , Cycling
I hit the gym and go cycling four times a week
Timeline
Bachelor-Studies - Electrical, Electronics And Communications Engineering
Misr University For Science & Technology
05.2015 - 07.2020
Application Specialist
Health Insights
1 2023 - Current
Information Technology Specialist
NEWCITY DEVELOPMENTS
3 2021 - 12.2022
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