Khaled El-Gendy
Veterinarian
Al Haram,GZ
Summary
A dedicated pet parent and experienced veterinarian with expertise in e-commerce, marketing, and sales. Committed to ongoing learning and contributing to business growth while fostering a positive work environment. Possesses exceptional client rapport and marketing strategy skills to enhance services and expand market share. Proven ability to maintain user-friendly websites with a simplistic layout, ensuring a seamless user experience.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
Work History
Website Developer
Freelancer
03.2021 - Current
- Created Shopify e-commerce solutions, increasing online sales for multiple clients.
- Coordinated with graphic designers to create visually appealing graphics that complemented written content, resulting in increased site visitor engagement.
- Collaborated with cross-functional teams to develop engaging multimedia content that boosted visitor engagement rates.
- Enhanced website user experience by implementing responsive design and intuitive navigation.
Retail Sales Manager
Ziggy Pupps
6 2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained company's visual merchandise standards
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Contributed to reaching monthly sales targets by identifying opportunities to upsell or cross-sell products during customer interactions.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
E-Commerce & Commercial Specialist
Whiskers Shop
12.2020 - 09.2021
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Maintained working knowledge of company products, services and promotions.
- Analyzed website data using Google Analytics, identifying areas for improvement and implementing necessary changes.
- Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Optimized website navigation, enhancing usability and promoting an intuitive shopping experience for customers.
- Improved blog content quality by implementing through Auditing And Directing Content Teal
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Negotiated contracts with suppliers, securing favorable terms that resulted in significant cost savings.
Senior Sales
7Pets Co.
06.2019 - 06.2020
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Sales Supervisor
Pets Mall & Hospital
02.2019 - 03.2019
- Directing and motivating the Sales team in order to achieve the overall corporate Sales objectives
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Increased sales by offering advice on purchases and promoting additional products.
Indoor Sales Representative
Animals Co.
09.2016 - 09.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
Veterinary Assistant
Ziggy Pupps
06.2021 - 08.2021
- Improved clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and animal housing facilities.
- Ensured accurate record-keeping by diligently updating patient charts with relevant information from exams, treatments, and follow-up appointments.
- Reduced appointment wait times by efficiently scheduling appointments according to clinic availability and client preferences.
- Streamlined the check-in process for clients by gathering pertinent medical history information upon arrival at the clinic.
- Enhanced patient care by providing assistance in examinations, treatments, and surgeries.
Education
Bachelor's Degree - Veterinary Medicine
Cairo University
Cairo, Egypt 04.2013 - 05.2025
High School Diploma -
Ibn Sina Language School
Giza, Egypt 04.2009 - 04.2013
Entrepreneurship/Entrepreneurial Studies
Startup School Online
01.2022 - undefined
Skills
Marketing
Customer Service
Product Listing
Competitor Analysis
Website Management
Order Fulfillment
Client Relations
Retail Operations
E-commerce Platforms
Certification
Google Fundamentals of Digital Marketing
Languages
Arabic
Native language
English
Upper intermediate
B2
Software
Shopify
Google Sheet
Trello
Slack
Timeline
Sales Management Training: Strategies for Developing a Successful Modern Sales Team
02-2023
Google Fundamentals of Digital Marketing
06-2022
Marketing Foundations: Ecommerce Sales Forecasting
04-2022
Entrepreneurship/Entrepreneurial Studies
Startup School Online
01.2022 - undefined
Veterinary Assistant
Ziggy Pupps
06.2021 - 08.2021
Website Developer
Freelancer
03.2021 - Current
E-Commerce & Commercial Specialist
Whiskers Shop
12.2020 - 09.2021
Senior Sales
7Pets Co.
06.2019 - 06.2020
Sales Supervisor
Pets Mall & Hospital
02.2019 - 03.2019
Indoor Sales Representative
Animals Co.
09.2016 - 09.2018
Bachelor's Degree - Veterinary Medicine
Cairo University
04.2013 - 05.2025
High School Diploma -
Ibn Sina Language School
04.2009 - 04.2013
Retail Sales Manager
Ziggy Pupps
6 2021 - Current
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