Omar Ibrahim
Cairo
Summary
Training and courses: Gulf of Suez petroleum CO. "exportation department' July 2013 Employability skills track at AUC March 2014 Good Experience in all phases of engineering geology exploration & geotechnical operations. Geotechnical design. - Field Investigation. - Documentation & reporting.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages
Work History
Call Centre Team Leader
Air Arabia
06.2023 - Current
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
- Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Prioritized team and individual goals to effectively achieve business objectives.
- Ensured compliance with company policies and industry regulations through diligent oversight of daily call center operations.
- Communicated frequently and openly to motivate team members and drive goal achievement.
Customer Service Executive
Air Arabia
01.2021 - Current
- Triaging and solving customer issues
- While some organizations might wrestle with shared inboxes and spreadsheets, a solution that organizes incoming tickets, employs automation, and directs queries to the appropriate place can be a huge timer saver
- The support our offer to our customers - both before and after they buy and use your products or services - that helps them have an easy and enjoyable experience with us
- Delivering proactive and immediate support to customers anytime on the channel of their choice-phone, email, text, chat, and more
Geologist Engineer
El Wady for Construction & Contracting
03.2019 - 08.2019
- Planning, organizing and undertaking field work/site investigations by creating boreholes and trial pits
- Assessing and minimizing the risks of man-made and natural hazards in the environment
Geotechnical Engineer
EL-FARAMAWY for Engineering & Road Construction
06.2016 - 03.2019
- Assisting In Design & Supervise on Execution of Bituminous Mix Design of soil Mix
- Interacted with customers and team members to complete the assigned project on-time
- Analyze geotechnical findings perform appropriate calculations and prepare data reports to Manager
- Make Quality Tests on Asphalt to Verify compatibility With Project Specification
- Submitting Laboratory Reports To Authority And Verify Compatibility With Project Specification
- Supervise the Aggregate Crusher And Verify That The Age Compatible With Specs
Education
Employability skills track - Geophysics section
Asuit University faculty of Science
Skills
- Persuasive Speaking Skills
- Empathy
- Self-Control
- Adaptability
- Team management
- Escalation handling
- Employee motivation
- Teamwork
Affiliations
- Geotechnical design
- Field Investigation
- Documentation & reporting
Timeline
Call Centre Team Leader
Air Arabia
06.2023 - Current
Customer Service Executive
Air Arabia
01.2021 - Current
Geologist Engineer
El Wady for Construction & Contracting
03.2019 - 08.2019
Geotechnical Engineer
EL-FARAMAWY for Engineering & Road Construction
06.2016 - 03.2019
Employability skills track - Geophysics section
Asuit University faculty of Science
Similar Profiles
FABIO FRANÇAFABIO FRANÇA
A-320 Captain at Air ArabiaA-320 Captain at Air Arabia
Afroz JanAfroz Jan
Cabin Crew at Air ArabiaCabin Crew at Air Arabia
Md Jabed HasanMd Jabed Hasan
Airport Supervisor at Air ArabiaAirport Supervisor at Air Arabia