OMAR ISMAIL
IT Manager
CAIRO,Badr City
Summary
Seeking a position in a reputable company that will allow me to utilize my academic background and interpersonal skills with others in the world of computers and networks.
Overview
17
17
years of professional experience
Work History
IT Senior Supervisor
ETISALAT MISR
New Cairo, Cairo Governorate
02.2015 - Current
- Manage IT Remote Site Support Team.
- Provide full support “Fixing Problems-Deployments-Upgrades” to all remote sites client-side related problems as a second line of support. Provided support covers operating systems, applications and SW, HW assessments, etc….
- Provide IT technical support services in remote locations and areas, including Etisalat shops, SIS, TKA’s and technical offices. Main role is to operate and maintain client-related IT solutions and systems in terms of software, hardware and operating systems to ensure their proper functionality and better availability towards a stable and high performance driven, smooth operations’ environment.
- Participate in, handle and support all client-side related projects, when it comes to new services provided, or new ideas introduced, for client machines located at remote areas
- Manage all systems, delivery plan, and business simulation and installation plan for Rollout new stores and projects at all channels of Etisalat Stores all over Egypt.
- Act as a focal point for all On Call Activities, and after working hours related to client side issues.
- Apply Cost Optimization in all day to day operations, ADD-HOSCs, and projects.
- Project Management:
- Manage Rollout new stores (Retail Flagships, Retail Franchise, Retail Expansions MF, EX, and EP Stores), coordinate all project aspects like Remote plan, business plan, HW plan and requests, software preparation, and daily reports for business and IT
- Manage RQM Rollout at Retail Stores (Flagships and Franchise), coordinate all project aspects (Remote plan, business plan, HW plan and requests, software preparation, and daily reports for business and IT)
- Manage Queuing Replacement Project at all Etisalat Retail Stores (Flagships and Franchise) all over Egypt, coordinate all project aspects (Remote plan, business plan, HW plan and requests, software preparation, daily reports for business and IT), and communicate with the vendors for our requests before launching project and during implementation of it.
- Manage RQM Rollout at Mini Shops (MF, EX, and EP), coordinate all project aspects (Remote plan, business plan, HW plan and requests, software preparation, daily reports for business and IT, and communicate with the vendors for our requests before launching project and during implementation of it.
IT Engineer
Volta Egypt
08.2014 - 01.2015
- Worked on Oracle Database as an administrator and on Windows Server 2008 as an administrator of the domain voltagegypt.com and its users and computers.
- Install software related to the core business of the Company and configure new users and computers at the company.
Help-Desk Engineer
Computer Shop Egypt
11.2013 - 08.2014
- Worked as Help Desk Engineer in the service center of Computer Shop and its branches to help all customers to solve any issue related with computers and all software.
- Shift Leader from 3/2014 to 8/2014
Technical support
Vodafone Egypt
07.2012 - 11.2012
- Worked as a technical support agent on Vodafone Egypt to support all Vodafone's customers that have any problem in the Internet (ADSL, Data Lines in USB modem and Smart Phones).
IT Technical Support
Master Group
07.2008 - 01.2009
- Worked as a trainee in this company to learn what the internet is and how it works and connected in any computer.
Education
Bachelor of Science - Information System (IS), Decision Support (Ds)
Cairo University
Giza10.2013
Skills
Computer and Programming skills:
➢ HTML & PHP
➢ SQL using MYSQL
➢ Java application developer: JSP, Servlets and Object Oriented
➢ C#
➢ Microsoft Office (word, excel, power point, project, and Outlook)
➢ Good knowledge in Scripting and creating Batch Files
➢ Python
Network and Software Skills:
➢ Good knowledge of IT solutions, Networks and Data Communication
➢ Good knowledge of Software Engineering and its subsidiaries
➢ Successfully Complete “Administration System Center 2012 R2 Configuration Manager” SCCM 2012 R2 with a certification from Microsoft
Operating Systems:
➢ Windows 7, W8, W10, W11, and good knowledge of Windows server 2008 and 2012
➢ Successfully completed and Certified Microsoft Official 20695C course
“Deploying Windows Desktop and Enterprise Application”
(IT Camp for Window 10)
➢ Good knowledge of Linux Operating Systems
Project Management:
➢ Successfully completed the “Project Management Professional PMP”
➢ Familiar with Microsoft Project Environment
Timeline
IT Senior Supervisor
ETISALAT MISR
02.2015 - Current
IT Engineer
Volta Egypt
08.2014 - 01.2015
Help-Desk Engineer
Computer Shop Egypt
11.2013 - 08.2014
Technical support
Vodafone Egypt
07.2012 - 11.2012
IT Technical Support
Master Group
07.2008 - 01.2009
Bachelor of Science - Information System (IS), Decision Support (Ds)
Cairo University
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