Summary
Overview
Work History
Education
Skills
Certification
traveling
Timeline
Generic

Omar Khaled

Logistics & Customer Care Coordinator
Cairo

Summary

Successful Logistics& Customer Care Specialist with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
2
2
Languages

Work History

Customer Care Specialist and Logistics Services

Majorel (SHEIN account)
Cairo
01.2022 - Current

Main responsibilities is,

  • To perform crosstrade shipments administration tasks,
  • To organize import operations and documentation to our stock warehouses,
  • To monitor stock level with warehouses on weekly, Monthly basis,
  • To prepare proforma invoices for customer,
  • To update and follow-up third parties’ invoices’ settlement.
  • To follow-up potential customers’ claims.

Sales Coordinator

Bloom Bank
Cairo
06.2021 - 08.2021
  • Set up appointments with potential and current customers to promote new products and services.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Customer Service Associate

The national bank of Egypt
Cairo
05.2019 - 06.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelor of Languages ​​and Translation - Teaching English As A Second Language (ESL)

Faculty of Foreign Languages And Translation
New Cairo
05.2013 - 05.2017

Skills

    Typing skills

Problem-solving abilities

Leadership experience

Computer proficiency

Customer service and care

Logistics support services

Patient care and confidentiality

TESOL

Negotiation

Adaptability

Creativity

Work ethic

Writing and editing

Certification

The Bachelor's Degree in language

traveling

 In the third year of my college traveled to Malaysia on a quick trip to learn a lot of things with people abroad and get new experiences, especially that my study in the language field.

Timeline

IELTS Preparation Specialization

09-2022

Customer Care Specialist and Logistics Services

Majorel (SHEIN account)
01.2022 - Current

Business Email

12-2021

Effective Leadership

12-2021

Python

11-2021

English for career development

08-2021

Sales Coordinator

Bloom Bank
06.2021 - 08.2021

TEFL/TESOL

01-2021

Customer Service Associate

The national bank of Egypt
05.2019 - 06.2020

The Bachelor's Degree in language

07-2017

Bachelor of Languages ​​and Translation - Teaching English As A Second Language (ESL)

Faculty of Foreign Languages And Translation
05.2013 - 05.2017
Omar KhaledLogistics & Customer Care Coordinator