Omar Khaled
Logistics & Customer Care Coordinator
Cairo
Summary
Successful Logistics& Customer Care Specialist with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Customer Care Specialist and Logistics Services
Majorel (SHEIN account)
Cairo
2022.01 - Current
Main responsibilities is,
- To perform crosstrade shipments administration tasks,
- To organize import operations and documentation to our stock warehouses,
- To monitor stock level with warehouses on weekly, Monthly basis,
- To prepare proforma invoices for customer,
- To update and follow-up third parties’ invoices’ settlement.
- To follow-up potential customers’ claims.
Sales Coordinator
Bloom Bank
Cairo
2021.06 - 2021.08
- Set up appointments with potential and current customers to promote new products and services.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Customer Service Associate
The national bank of Egypt
Cairo
2019.05 - 2020.06
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Languages and Translation - Teaching English As A Second Language (ESL)
Faculty of Foreign Languages And Translation
New Cairo 2013.05 - 2017.05
Skills
Typing skills
Certification
The Bachelor's Degree in language
traveling
In the third year of my college traveled to Malaysia on a quick trip to learn a lot of things with people abroad and get new experiences, especially that my study in the language field.
Timeline
IELTS Preparation Specialization
2022-09
Customer Care Specialist and Logistics Services
Majorel (SHEIN account)
2022.01 - Current
Business Email
2021-12
Effective Leadership
2021-12
Python
2021-11
English for career development
2021-08
Sales Coordinator
Bloom Bank
2021.06 - 2021.08
TEFL/TESOL
2021-01
Customer Service Associate
The national bank of Egypt
2019.05 - 2020.06
The Bachelor's Degree in language
2017-07
Bachelor of Languages and Translation - Teaching English As A Second Language (ESL)
Faculty of Foreign Languages And Translation
2013.05 - 2017.05
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