Omar Magdy
Customer Service Representative
New Cairo,C
Summary
Strong background in the banking,sales and insurance industries
Demonstrated expertise in delivering exceptional customer service, building strong relationships, and promoting
products to meet customer needs
Proven ability to adapt to new systems and technologies. Consistently achieved sales targets and contributed to business growth
A proactive and results-oriented team player with a passion for exceeding customer
expectations.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Platinum Relationship Manager
National Bank of Egypt
01.2025 - Current
- Specialized in serving NBE high-value customers at Platinum Lounge, serving their needs,solving their problems, and helping them to grow their wallets.
- Taking the responsibility for serving my portfolio of elite clients that exceeds 800 clients,providing them with the latest updates in the banking sector, and monitoring their accounts to guide them towards all the opportunities that they can engage in to increase their wealth,
growing their capital while managing their short-term and long-term obligations. - Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Managing the work in a way that fits the Central Bank regulations and compliance restrictions
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Customer Service Officer
National Bank of Egypt
01.2023 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Follow up on customers’ requests with different departments to ensure that all requests are done during a specific time frame.
- Offering bank products such as loans, credit cards, certificates, debit, and prepaid cards, as well as bank digital services, according to customers’ needs to achieve bank goals and
targets.
Protection Advisor
Axa
06.2022 - 12.2022
- Strong knowledge about AXA’s products versus competitors’ products gain products strength points and handle weakness points.
- Promoting AXA’s products on my personal social platforms to find potential in my private
network. - Making calls to potential clients from AXA’s campaigns to arrange virtual or face-to-
face meetings. - Advising the clients on the best-fit products for their needs
- Advising the clients on the best-fit products for their needs
Retention Sales Agent
Aqar Map Digital Platform.
03.2022 - 06.2022
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Real Estate Broker
The Address Invnestment
09.2021 - 12.2021
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Education
Bachelor of Business Administration - Accounting
Misr International University
Cairo, Egypt 04.2001 -
Skills
Strong verbal and written communication skills
Timeline
Platinum Relationship Manager
National Bank of Egypt
01.2025 - Current
Customer Service Officer
National Bank of Egypt
01.2023 - 12.2024
Protection Advisor
Axa
06.2022 - 12.2022
Retention Sales Agent
Aqar Map Digital Platform.
03.2022 - 06.2022
Real Estate Broker
The Address Invnestment
09.2021 - 12.2021
Bachelor of Business Administration - Accounting
Misr International University
04.2001 -