Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omar Maher

Dispatch Manager
Cairo

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Dispatch Manager

RGL
05.2024 - Current
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Streamlined communication processes for better coordination between drivers, and warehouse staff.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.

Quality Assurance Coach

Breadfast
11.2021 - 04.2024
  • Contributed to a reduction in recurring issues and recommended corrective action plans for implementation across production lines.
  • Conducted root-cause analysis to identify areas for improvement within the production process.
  • Reduced defect rates by collaborating with cross-functional teams to improve manufacturing processes.
  • Implemented continuous improvement initiatives that resulted in enhanced efficiency of QA operations.

Quality Coach

Jumia
09.2020 - 10.2021
  • Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
  • Established a culture of continuous improvement by promoting open communication and collaboration among team members.

Customer Service Representative

Jumia
02.2019 - 08.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor in MIS - Management Information Systems

Cairo Higher Institution
Cairo, Egypt
04.2001 -

Skills

    Route planning

    Proficient computer skills

    Team management

    Photoshop

    Illustrator

Timeline

Dispatch Manager

RGL
05.2024 - Current

Quality Assurance Coach

Breadfast
11.2021 - 04.2024

Quality Coach

Jumia
09.2020 - 10.2021

Customer Service Representative

Jumia
02.2019 - 08.2020

Bachelor in MIS - Management Information Systems

Cairo Higher Institution
04.2001 -

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Omar MaherDispatch Manager