Omar Mahran
Cairo,Egypt
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Logistics Coordinator
MR Mandoob
03.2023 - Current
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Liaised with internal and external stakeholders to facilitate smooth operations.
Dispatcher Coordinator
Shgardi
01.2022 - 03.2022
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Back Office Executive
DIDI
10.2021 - 01.2022
- Developed and updated calendars to schedule team and customer meetings.
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized office operations, leading daily activities and controlling correspondence.
- Advised on technical improvements to enhance internal systems and processes.
Chat Support Representative
Talabat
03.2021 - 07.2021
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Handled inbound customer chat conversations from various websites.
Logistics Specialist
Wasal
01.2020 - 09.2020
- Researched issues and assessed inefficiencies within supply chain using to devise solutions and improve performance.
- Provided customers with status updates for tracked packages.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with customers to integrate processes and correct issues.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
Escalation Specialist
Uber
02.2019 - 12.2019
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Escalated customer issues to management for appropriate action to be taken.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
Education
Front End From Elzero - Front End Course
Front End Course
Online 04.2001 -
Software Testing From Nezam - Software Testing Course
Software Testing
Online 04.2001 -
Digital Marketing Certification Eyouth - Digital Marketing
Digital Marketing
Online 04.2001 -
Icdl Certification From Specto - International Computer Driving License
Icdl
Online 04.2001 -
Gis Certification From Udemy - Geographic Information Systems
Gis
Online 04.2001 -
Certification From Edrak - Digital Marketing
Digital Marketing
Online 04.2001 -
English Course From Berlitz - English Course
Course English
Berlitz 04.2001 -
Bachelor of Arts - Geography
Helwan University
Cairo 04.2001 -
A+ - Information Technology
A+
Online 04.2001 -
Skills
Driver Scheduling
Purchase Orders
Warehousing Processes
Emergency Readiness
Shipping Documentation
Computer-Based Inventory System
Inventory Control
Reports Generation
Problem-Solving
Supply Chain Operations
Contract Negotiation
Transportation Management
Shipment Tracking
Certification
Geographic information system
Timeline
Logistics Coordinator
MR Mandoob
03.2023 - Current
Dispatcher Coordinator
Shgardi
01.2022 - 03.2022
Back Office Executive
DIDI
10.2021 - 01.2022
Chat Support Representative
Talabat
03.2021 - 07.2021
Logistics Specialist
Wasal
01.2020 - 09.2020
Geographic information system
06-2019
Escalation Specialist
Uber
02.2019 - 12.2019
Front End From Elzero - Front End Course
Front End Course
04.2001 -
Software Testing From Nezam - Software Testing Course
Software Testing
04.2001 -
Digital Marketing Certification Eyouth - Digital Marketing
Digital Marketing
04.2001 -
Icdl Certification From Specto - International Computer Driving License
Icdl
04.2001 -
Gis Certification From Udemy - Geographic Information Systems
Gis
04.2001 -
Certification From Edrak - Digital Marketing
Digital Marketing
04.2001 -
English Course From Berlitz - English Course
Course English
04.2001 -
Bachelor of Arts - Geography
Helwan University
04.2001 -
A+ - Information Technology
A+
04.2001 -