Omar Mohamed
New Cairo,C
Summary
Adept Technical Support Engineer with a proven track record at German International University, enhancing system efficiency and reducing downtime through expert troubleshooting and network support. Skilled in Cisco switching and fostering teamwork, I excel in delivering seamless technical solutions and improving operational outcomes.
Flexible Technical Support Engineer with [3] years of experience helping clients maintain smooth operations. Expertise in [windows] systems and [Domain] environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
German International University
Administrative Capital
05.2022 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Supervised the installation and troubleshooting of AV systems, reducing technical issues during live events.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Set up projectors, laptops and microphones for live presentations.
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Created and implemented technical support plans for audio-visual systems.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Executed client consultations to determine audio-visual needs for events.
- Supported live events with well-controlled lights, sound and video streaming.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- configure Routers,Switches
Education
Good Overall Rating - Bachelor of Management Information Systems
Higher Institute For Advanced Studies in Katameya
Katameya-Cairo-Egypt05.2019
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
- Hardware Configuration
- System Troubleshooting
- Software Installation
- Teamwork and Collaboration
- Product Knowledge
- Windows Servers
- Issue Research
- Microsoft Windows and Office
- Troubleshooting Network Issues
- System Maintenance
- Remote Support
- LAN and WAN Technologies
- OSPF routing
- IP Addressing and Subnetting
- Layer-2/3 protocols
- LAN switching technologies
- Network configuration
- Routing protocol expertise
- Cisco switching expertise
- VLAN aggregation
- IP address structure
- Virtual private networks
- Spanning Tree Protocol
- CCNA
Certification
CCNA
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Technical Support Engineer
German International University
05.2022 - Current
Good Overall Rating - Bachelor of Management Information Systems
Higher Institute For Advanced Studies in Katameya