Omar Mohd. Abdellatif
New Cairo
Summary
A dedicated and ambitious undergraduate pursuing a degree in Finance and Economics, driven by a strong commitment to continuous learning and personal growth. Known for a disciplined work ethic and a genuine passion for understanding how financial systems shape real-world decisions. Constantly seeking opportunities to expand knowledge, refine analytical thinking, and apply academic insights to practical challenges. Approaches every task with curiosity, persistence, and a focus on improvement—qualities that support both academic success and professional development in dynamic, international business environments.
Overview
3
3
years of professional experience
Work History
Treasury and Budgeting (Volunteer)
Student Union – University of Hertfordshire (By GAF)
09.2025 - Current
- Supported the planning and execution of university events, managing logistics, schedules, and on-site coordination
- Collected and organized event information to ensure smooth preparation and delivery
- Collaborated within a structured team environment, adhering to clear roles and hierarchy
- Demonstrated strong communication and teamwork skills in coordinating with members and external partners
- Applied problem-solving and risk management strategies to address challenges during event planning and execution
Customer Service Representative - AT&T (U.S. Account)
Teleperformance Egypt
04.2024 - 09.2024
- Handled inbound calls, assisting U.S. customers with billing and technical issues
- Resolved escalations, tracked issues using CRM, and updated records accurately
- Met daily KPIs including average handling time, resolution rate, and customer satisfaction
- Remained calm under pressure while delivering professional, empathetic service
- Worked in a fast-paced call centre environment with high performance targets
Event Team Member (Volunteer)
Enactus Foundation – University of Hertfordshire (by GAF)
09.2023 - 06.2024
- Supported the planning and execution of university events, managing logistics, schedules, and on-site coordination
- Collected and organised event information to ensure smooth preparation and delivery
- Collaborated within a structured team environment, adhering to clear roles and hierarchy
- Demonstrated strong communication and teamwork skills in coordinating with members and external partners
- Applied problem-solving and risk management strategies to address challenges during event planning and execution
Account Manager
Pulse Group of Companies Pulse Production & Threads
06.2023 - 12.2023
- Acted as the main point of contact between clients, designers, the production team, and company management
- Guided schools through the custom uniform design process, ensuring their vision was clearly communicated and executed
- Collected and organized student size lists using Excel to support accurate production planning
- Managed client payment schedules, tracking installment collections and assisting schools in gathering student payments
- Resolved client concerns promptly and coordinated with internal teams to deliver timely solutions
- Ensured smooth communication and workflow across departments to maintain client satisfaction and production efficiency
Education
Bachelor - Finance and Economics, Business department
University of Hertfordshire By GAF
New Administrative Capital 04.2001 -
Skills
Analytical & Numerical Skills: Strong ability to interpret data, manage budgets, and work with financial figures accurately
Communication: Through client interaction and teamwork, clear and professional written and verbal communication was developed
Collaboration and Teamwork: Demonstrated capacity to function well in cross-departmental settings and organized teams
Customer relationship management: Capable of managing questions from clients, addressing problems, and preserving enduring connections
Solving problems and making decisions: Able to deal with difficulties under duress and come up with workable, prompt solutions
Financial Planning and Budgeting: Proficiency in Excel financial information management and budgeting process support
Time and Organizational Skills: Capable of effectively managing responsibilities, meeting deadlines, and coordinating several tasks
Computer Proficiency: Able to use CRM systems, Word, PowerPoint, and Excel
Timeline
Treasury and Budgeting (Volunteer)
Student Union – University of Hertfordshire (By GAF)
09.2025 - Current
Customer Service Representative - AT&T (U.S. Account)
Teleperformance Egypt
04.2024 - 09.2024
Event Team Member (Volunteer)
Enactus Foundation – University of Hertfordshire (by GAF)
09.2023 - 06.2024
Account Manager
Pulse Group of Companies Pulse Production & Threads
06.2023 - 12.2023
Bachelor - Finance and Economics, Business department
University of Hertfordshire By GAF
04.2001 -