Omar Nihad

• Responsible for migrating all private cloud customers on Orange's platforms to new Cloud Avenue platform, while also co-designing and implementing new structure of customer's platform.
• Assisted in migrating legacy applications onto modern cloud platforms, ensuring minimal disruption to end-users during transition period.
• Enhanced collaboration between various stakeholders by integrating project management software into daily workflows alongside effective communication channels.

• Working in Orange's private cloud offer MCA (manage critical applications) which is handling the running operations for the clients with all its support levels: fully managed, co-managed, os-managed
• Based on VMware infrastructure, handling scheduled changes and handling monitoring alarms and customers incidents.
• Implemented multi-tier backup strategies to safeguard critical business data from potential loss or corruption incidents.
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Silicone mind outsources solutions and designs networks:

• Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
• Analyzed and resolved complex network problems for end-users.
• Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
• Identified opportunities for business growth by analyzing market trends and competitor offerings, leading to strategic decision-making efforts.
• Switches, firewalls, access points configuration
• Helped in designing solutions for firms and to make sure the needed infrastructure is present and ready to meet the company's requirements or in finding a way to redesign the infrastructure.

• Sutherland is multinational company worked in Helpdesk (GTI) and learned about ticketing system and learned how to prioritize tickets and how to keep devices maintained and updated
• Besides that, it was very pleasant experience working in data centers and watching firm's architecture
• But my role ends at reporting to another team (network engineers) if needed any changes in switching or routing