Omar Raafat

Responsible for all Payment Acceptance Business Projects from initiation Till Delivery (Go Live) including ( Business analysis, IT, Testing, PM, vendor management & COE)

Responsible all Payment Acceptance BRD initiation Till Delivery (Go Live).

Managing the Retail Banking DWH portfolio delivery & prioritization to meet all strategic or non strategic projects requirements needed to be obtained or delivered in a timely manner without affecting the project's timelines in addition to maintaining the BAU activities.

REsposndible of managing the customers special rates approval based on total releation & potential

Increasing the sources of income from the customer across all products & minimizing the expenses of the customer & the business as well

Re-visiting all Direct/in-direct expenses every quarter for enhancing the Cost to income percenatges

Inflenucing the P&L to be provided with detailed revenue & Expenses lines

Refining the High loss customers & mitigate their negative Gross Contribution through various actions

Implementing the PCA incentives model based on profitability for each PCA not the targets only

Responsible for the customers manual upgrades & Downgrades for customers with respect to the manageable Span of control

Preparing the 3years Strategy Along with the expected financials for the launch of the Overseas business in CIB Memo that was approved by the Mancom in September 2017 which was the foundation of the current Overseas segment

Working closely with the Marketing Team for the launch including visuals, locations & all marketing material

Capitalizing on the Current base which were mainly in Qatar to expand in KSA & UAE as well

Building a separate Business P&L Along with New budget line for the newly introduced Overseas business

Provide a professional dedicated relationship through the implementation and continuous revision of customers’ financial needs and active management of the customers’ finance

Retaining all ex CITIGold Customers existed in my portfolio along with their off-shore investment holdings

Develop the required knowledge with market updates and communicates to clients and prospective clients the bank’s investment strategy thus, mutual trust is developed and position CIB as a primary bank of choice for investment

Managing the relationship with all existing investment customers

Acquiring New to bank Investment customers

Advising & Selling off shore investment products such as( Mutual Funds, Bonds, Structure notes & EFG EGYPT Fund) based on the customers risk appetite

Increasing Number ofmy portfolio customer Base with balance above 100K USD

Providing Updates on current customers portfolio along with the most suitable advise for switching or redemption based on the market updates & customers annual risk appetite updates

Responsible for processing all trade request regarding buying or selling for the various investment products

Monthly reconciliations for total Egypt branches transactions for each off-shore investment product per Branch & Investment consultant

Handling CITIBANK's Monthly & Yearly revenues recieved from various Fund houses

Monthly reconciliations for total Egypt branches transactions for each insurance product per Branch & customers