Omar Roushdy

Quality-focused professional with over 5 years of experience in customer success, technical support, and quality assurance. Currently working as a Quality Analyst at Ring Security Systems UK, ensuring compliance with global standards, driving improvements through QA dashboards and reporting, and coaching teams for higher performance. Skilled in Zendesk, dashboards, Excel reporting, and call monitoring systems.

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.

Quality professional with in-depth expertise in quality analysis, known for driving impactful improvements. Proven ability to implement effective quality control processes and enhance operational efficiency. Highly collaborative and adaptable, committed to achieving results and ensuring team success.

• Reduced handling errors by 12% at Ring Security Systems within 6 months.
• Achieved Top Quarter Achiever Award 3 times at Vodafone UK.
• Trained 20+ new hires as Subject Matter Expert.
• Created customized QA dashboards to track KPIs and improve visibility.