Omar Sayed

E-AswaaqMisr, a subsidiary of eFinance Investment Group

• Government Projects & Strategic Partnerships

• Led the logistics operations for the national project of linking Egyptian museums to the electronic system, managing a dedicated logistics support team.

• Directed operations for the Ministry of Agriculture’s national e-commerce initiatives, ensuring service fulfillment across all governorates.

• Executed B2B strategies and managed special logistics operations in collaboration with the Ministry of Agriculture.
• Coordinated with the Ministry of Local Development to design and implement logistics integration across governorates and organized training programs for craftsmen nationwide.

• Logistics & Supply Chain Management
• Managed partnerships with third-party logistics providers (3PL) to ensure seamless integration, performance, and cost-effective service delivery.

• Oversaw end-to-end supply chain operations, ensuring on-time product delivery and vendor compliance with service-level agreements.
• Developed and optimized supply chain workflows to increase efficiency and reduce operational costs.
• Performance Monitoring & Continuous Improvement
• Established and tracked key performance indicators (KPIs) for 3PL providers and vendors, ensuring data-driven decisions.

• Identified operational bottlenecks and led cross-functional efforts to improve logistics performance.
• Enforced compliance with internal Standard Operating Procedures (SOPs) and led process enhancement initiatives.

• Jumia is an African online shopping company for electronic products, fashion, and more
• -Cultivated and maintained strong relationships with key vendors to enhance collaboration and satisfaction.
• -Spearheaded the onboarding process for new vendors, ensuring a seamless integration into Jumia's platform.
• Implement strategies to optimize order processing, reducing turnaround times and improving efficiency.
• Develop and track Key Performance Indicators (KPIs) to measure vendor performance, such as:
  Order fulfillment rates
  On-time delivery rates
  Quality of goods supplied
  Response times to issues
• Prepare performance reports and dashboards to highlight successes and identify areas for improvement.
• Provided training to new staff on procurement procedures and vendor management.

• Perform as afunctional bridge amongst vendors and coordinate with internal stakeholders
  -Provide accurate and complete responses to vendor inquiries and document all interactions
  -Facilitate the resolution of escalated vendor-related issues
  Identify improvement areas and perform closely with all internal stakeholders to prepare solutions
  Troubleshoot vendor problems
  Maintain a high level of quality, vendor satisfaction and first call/contact resolution
  Ensure Service Level Agreements (SLA) with vendors are in place for different services
  Educate vendors about the processes, SLAs and the best practices to be followed
  Investigate technical issues that have been escalated to CPA
  Investigate returns after the return period to confirm the seller's compensation confirm liability on the vendor fault or customer fault
  Follow up on damaged returns in Jumia hub and re-sell them
• Collaborated with staff to formulate budgets and improve department revenue.
• Managed relationships with over 50 suppliers to guarantee timely delivery of inventory.

• Follow up on return operations and send a report to stop the seller.
• Follow up on delayed escalations from the seller support department and shipping services.-
• Maintained in-depth knowledge of Jumia's product offerings to effectively address customer queries.
• Escalate complex issues to relevant departments and ensure timely follow-ups.
• Create reports and share insights with the team to improve service quality.
• Develop surveys or feedback tools to understand customer satisfaction better.
• Collect and analyze customer feedback to identify pain points.

-Conduct regular audits to assess compliance with quality standards and regulations.
-Identifying opportunities for process improvement and implementing changes for increased efficiency.
-Promoting a culture of continuous improvement in quality processes and standards.
-Ensuring compliance with industry regulations and standards in all quality-related activities iso 90001
-Developing and maintaining quality metrics reports to track and communicate performance.

• Assessed completed batch records, evaluating successes and highlighting areas requiring quality improvements.
• Recorded quality assurance activities to maintain accurate documentation and manage quality of system.