Omar Sedky
Cairo
Overview
7
7
years of professional experience
Work history
Tendering & Pre-Sales Engineer
Innovative Systems (ISys)
2025.02 - 2026.01
- Driving revenue growth by:
- Assisting the sales team in qualifying accounts, answering RFP/RFI, and delivering solution-based product presentations.
- Producing customer network/solution diagrams and demonstrating ISYS telecom products and services.
- Supporting customer trials to ensure solutions meet business requirements.
- Training and mentoring staff and agents on technical products and solutions.
- Ensuring that all Sales Engineer Technical & Commercial Offers meet customer requirements while complying with ISYS technical, product, and financial guidelines
- Assisting product and development teams in generating or modifying ISYS telecom solutions.
- Handling technical questions or issues that arise during the sales cycle while managing customer expectations.
- Engaging with current as well as building connections with new vendors, to make sure all customer’s requirements are fulfilled for his project
- Collaborating with SEC (Saudi Electrical company) to provide Pre-Bid Clarifications for the project’s scope of work, as requested by vendors to expedite the process and agreement.
- Traveling to customer sites, trade shows, and events to conduct presentations, participate in meetings, and support business development activities.
- Experienced in:
- Cyber Security
- IP Telephony & RFTS
- SCADA
- DVM
- PSE MPLS-TP
- DWDM
- Active Telecom Systems:
- Experience with PABX platforms, VoIP, and analogue & digital phones.
- Strong knowledge of PLCC, SDH, PDH, MPLS-TP, DWDM, switches & routers.
- Copper and fiber testing systems expertise.
- Passive Telecom Systems:
- Experience with telecom cabinets, racks, patch panels, and boxes.
- Strong knowledge of fiber optic passive components (cables, patch panels, patch cords, pigtails, connectors, couplers, etc.).
- Understanding of PON technologies (splitters, OLT & ONU).
- Expertise in data and telephone passive network fiber and optic solutions
Dynamics 365 Finance & Operations SAAS Sales Engineer - Account Manager
Concentrix, Delivery partner for Microsoft
2023.06 - 2025.02
- Managed full-cycle B2B sales process for Microsoft D365 F&O, from prospecting and lead qualification to closing and post-sale account management.
- Built and maintained strong relationships with mid-to-enterprise-level clients across various industries
- Aligning ERP solutions with business needs.
- Delivered customized product demos and workshops, translating complex technical functionalities into clear business value.
- Collaborated with cross-functional teams including solution architects, pre-sales engineers, and project delivery teams to ensure smooth handover and implementation.
- Consistently achieved and exceeded sales quotas by leveraging deep product knowledge and a consultative sales approach.
- Contributed to pipeline development through targeted outreach, events, and partner/channel collaboration. Provided strategic input on product positioning and feedback loops to product teams for roadmap alignment.
- Deliver technical presentations and product demonstrations to clients. In-depth knowledge of Azure cloud services like Virtual Machine, subscription management, Storage, etc
- Familiarity with Dynamics 365 Lifecycle Services for managing implementations, updates, and deployments, including environment management, issue diagnostics, and monitoring.
- Collaborated with certified partners, Technical consultants to resolve issues within Sandbox and production environments, identifying root causes and implementing improvement plans.
- Implementing security measures within Dynamics 365 F&O, managing user roles and permissions, and ensuring compliance with data security standards. Good knowledge of Application lifecycle management, as version control, build/release pipeline.
- Good understanding of database administration like Restore, Backup, query store, etc, ability to write simple SQL query to inquiry data
Dynamics 365 Finance & Operations Technical support Engineer
2023.06 - 2024.01
- In-depth knowledge of Azure cloud services like Virtual Machine, subscription management, Storage, etc.
- Ability to customize and configure Dynamics 365 F&O to meet specific business requirements, including modifying entities, forms, workflows, and reports.
- Familiarity with Dynamics 365 Lifecycle Services for managing implementations, updates, and deployments, including environment management, issue diagnostics, and monitoring.
- Collaborated with certified partners, Technical consultants to resolve issues within Sandbox and production environments
- Identifying root causes and implementing improvement plans.
- Implementing security measures within Dynamics 365 F&O, managing user roles, permissions, and ensuring compliance with data security standards.
- Understanding upgrade paths, applying patches, and managing version upgrades of Dynamics 365 F&O while ensuring minimal disruption to operations.
- Good knowledge of Application lifecycle management, as version control, build/release pipeline.
- Assisting in data migration strategies and integration techniques between Dynamics 365 F&O and other systems, using tools like Data Entity Wizard, Data Management Framework, and Common Data Service.
- Good understanding of database administration like Restore, Backup, query store, etc
- Ability to write simple SQL query to inquiry data.
- Solid understanding of APIs (e.g. Postman)
- Understanding the integration possibilities with the Power Platform (Power BI, Power Apps, Power Automate) to extend and enhance Dynamics 365 F&O functionalities.
- Utilized power automate, and power apps to automate and enhance data flow within Dynamics 365 F&O
Telematics & presales Engineer
Afaqy
2023.01 - 2023.06
- Testing and configuring GPS devices remotely, installing required software models on the device.
- System administrator duties as create users’ accounts, profiles, adding to notification center and other clients’ requirements.
- Adding users, on the database SSMS SQL server.
- Importing users from AAD to the web application, giving them required access and permissions.
- Guiding clients with the roll-out of new application releases, hotfixes provided by product team
- Managing devices on clients account, troubleshooting system performance, application issues.
- Provide on phone assistance to the technicians during installation and maintenance of the devices.
- Create system reports of devices performance & clients’ issues as per customer requirements.
- Prioritizing and managing many open cases at one time.
- Providing support, including procedural documentation and relevant reports.
- Keep our customer up to date with the new trends, including solutions, technologies, structure, process, and consultation services, for current and future strategic plans.
Technical Support Engineer & SAAS Sales
FlairsTech
2021.08 - 2022.12
- Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting.
- Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruption.
- Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalogue
- Assisting in building up the Services Support Knowledgebase and promoting more 1st-line support resolution by the Global Service Desk
- Coordinating with Product Development and Implementation teams to support product updates Supporting updates to products and services in both test and live system environments, in compliance with defined procedures.
- Creating Microsoft SQL Server and Oracle Databases scripts to identify and correct data integrity issues in customer's data.
Application Support IRT L2&L3
Uber
2018.10 - 2020.06
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Communicating and coordinating with colleagues, collaborating with other teams as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Education
Bachelor Degree - Communication and Electronics Engineering
Canadian International College
2017.01 -
Skills
- Excellent Team working and high energy level
- Exceptional Organizational Skills
- Self-Motivated
- Great Handling skills
- Self-learning & developing
- Dynamics 365 F&O, Power Apps, Power Automate SQL&C SSMS SQL Server
- CRM
- Visual Studio
- SSMS SQL Server Management Studio / SQL
- Microsoft Office packages
- SQL&C
Languages
Arabic: Native language
English C2 Proficient
Training
- Trainee at Telecom Egypt (Basics of Optical fiber - passive and active Telecommunication systems) 2016
- Trainee at ECG(Lower Current System) 2017
Courses
- Embedded System 2022
- Self Studying CRM, Dynamics 365 F&O Development
Timeline
Tendering & Pre-Sales Engineer
Innovative Systems (ISys)
2025.02 - 2026.01
Dynamics 365 Finance & Operations SAAS Sales Engineer - Account Manager
Concentrix, Delivery partner for Microsoft
2023.06 - 2025.02
Dynamics 365 Finance & Operations Technical support Engineer
2023.06 - 2024.01
Telematics & presales Engineer
Afaqy
2023.01 - 2023.06
Technical Support Engineer & SAAS Sales
FlairsTech
2021.08 - 2022.12
Application Support IRT L2&L3
Uber
2018.10 - 2020.06
Bachelor Degree - Communication and Electronics Engineering
Canadian International College
2017.01 -