Omar Sherif
Operations Manager
Cairo,Heliopolis
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Rafiiq.org
05.2023 - 06.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
Operations Manager
Decathlon EG
03.2021 - 03.2023
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Organized and updated schedules to optimize coverage for expected customer demands
- Negotiated and worked with local vendors to keep costs low and build community relations
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
- Integrate the international company vision in my parameter
- Implementing the new company projects in the stores
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
- Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
Retail Leader
Decathlon EG
03.2019 - 03.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Staged merchandise and stocked sales floor to stimulate impulse sales
- Improved profitability by executing daily, weekly and monthly floor plan changes
- Forecasting and analysis the PNL of my parameter
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Enhanced sales by implementing merchandising and promotional improvements
- Managed special store projects to improve store-wide processes and operations
- Boosted company sales by developing and implementing strategic marketing approaches.
Team Leader
Decathlon EG
03.2017 - 03.2019
- Recruit, develop and manage a passionate team of sports advisors
- Business forecasting and planning activities accordingly
- Monthly development meetings with my team and the store manager
- Carry-out duty management shifts and tasks
- Developing business to acquire a huge share of the local market with a clear and measurable strategy.
Public Relations Officer
ABOU EL GOUKH CO.
01.2016 - 01.2017
- Liaising with, and answering enquiries from media, individuals and other organizations, often via telephone and email
- Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, and photographs
- Organizing events including exhibitions and open days
- Maintaining and updating information on the organization's website
- Managing and updating information and engaging with users on social media sites such as Facebook and Google+
- Sourcing and managing speaking and sponsorship opportunities.
Product advisor - Technical Support
BESCLETTA IS ONE OF THE MEMBERS OF ELTAYEB GROUP
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Working with customers/employees to identify product problems and advising on the solution
- Updating self-help documents so customers/employees can try to fix problems themselves.
Education
Faculty of Commerce
Ain-Shams University 09.2010 - 06.2014
Skills
Project Management
Supervision and Training
Cost Analysis and Savings
Cross-Functional Team Management
Market Research, Forecasting and Analysis
Project Management
Languages
English
References
- upon request
Accomplishments
- Increased Decathlon.EG savings by 5% through corporate consensus-building and cross-functional geographical team coordination and development.
- Reduced operational expenses by 10% by streamlining branch operations for Decathlon EG
- Achieved 25% up revenue through effectively helping with pricing module for Rafiiq.org.
- Supervised team of [45] staff members for
- Documented and resolved Safety issues which led to reward Level 1 in term in Decathlon Safety Audit .
- Collaborated with team of 20 oversees members in the development of sustainably in Decathlon World wide.
Timeline
Operations Manager
Rafiiq.org
05.2023 - 06.2024
Operations Manager
Decathlon EG
03.2021 - 03.2023
Retail Leader
Decathlon EG
03.2019 - 03.2021
Team Leader
Decathlon EG
03.2017 - 03.2019
Public Relations Officer
ABOU EL GOUKH CO.
01.2016 - 01.2017
Faculty of Commerce
09.2010 - 06.2014
Product advisor - Technical Support
BESCLETTA IS ONE OF THE MEMBERS OF ELTAYEB GROUP
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