Omar Thabet
Cairo
Summary
Strategic Head & Director of Account Management known for delivering high levels of productivity and efficient task completion. Possess key skills in client relationship building, strategic planning, and revenue growth management. Excel in communication, leadership, and problem-solving to drive team performance and client satisfaction. Ready to leverage abilities in new challenges and opportunities.
Overview
8
8
years of professional experience
Work History
Head of Account Management & Commercial Operations
eVision for Digital Financial System
New Cairo
01.2024 - Current
- Collaborated with vendors to secure competitive pricing on goods or services purchased.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Established strong relationships with decision-makers and influencers within client organizations.
- Ensured that all members of the executive team were aware of company policies and procedures related to account management.
- Conducted regular meetings with the executive team to review progress, discuss challenges, and brainstorm solutions.
- Managed and coordinated team activities to ensure efficiency and productivity.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Key Account Manager
eVision for Digital Financial System
New Cairo
03.2022 - 01.2024
- Utilized problem-solving skills when dealing with difficult customers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored competitor activities in order to stay ahead of the competition.
- Negotiated contracts with clients to maximize revenue potential.
- work on our yearly Sales Pipeline.
- Attended trade shows and conferences as a representative of the company.
- Participated in budgeting processes by providing input on cost savings initiatives.
- Deal With Tendering and RFPs
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
- Deal With Issuer/Acquirer Payments Cycle
- Deal With the SWIFT Messages, Payments & Transactions
- Provided training on AML compliance topics to internal staff members.
- Presented product features and advantages to potential customers during sales meetings.
Account Manager
eVision for Digital Financial System
New Cairo
04.2019 - 03.2022
- Provided technical support to customers when needed.
- Solicited feedback from customers on their experience with products or services.
- Resolved customer complaints in a timely manner.
- Conducted market research to identify potential new customers.
- Deal with creating Financial Proposal & Invoices issuance
- Manage the sales for the ATM Cash Operation and Payment reconciliation solutions and cash management
- Created comprehensive reports on account performance and presented them to senior management.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Provided technical support for AML and Sanctions Screening systems, ensuring optimal performance.
- Worked closely with vendors providing third party services used by the company's AML and Sanctions Screening platform.
Technical Support Engineer & ATM Specialist
Network International For Payment Processing
New Cairo
12.2017 - 03.2019
- Resolved customer complaints promptly while providing excellent customer service.
- Performed regular software updates for ATM machines
- Ensured compliance with all applicable banking & CBE regulations related to ATMs.
- Identified potential issues with ATM systems and implemented solutions to resolve them quickly.
- Maintained accurate records of all transactions processed.
- Processed payments and deposits in a timely manner.
- Develop process for various types of issuer and acquirer transactions.
- Provided customer service support for inquiries regarding transactions, fees.
- Deal with all network payment Schemas such as EBC, Visa, Mastercard ... etc
Technical Support & Retail Engineer
AT&T
, New York
10.2016 - 09.2017
- Provided technical support to users experiencing difficulties with their networks.
- Handled customer complaints in a professional manner.
- Processed returned merchandise according to company policies.
- Inspected purchased items for defects before handing them over to customers.
- Offered suggestions for additional items that may be of interest to customers.
- Operated point-of-sale systems accurately to process payments from customers.
Education
High School Degree "Thanawya A'ma" -
Cleopatra Language School
Heliopolis, ElKorba06-2009
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Arab Academy For Science & Technoclogy
Sheraton Heliopolis06-2015
MBA - E-Business & Project Management
Arab Academy For Science & Technology
Sheraton Helopolis09-2026
Skills
- Sales Development
- Account Management
- Project Management and Planning
- Agile Mentoring
- Contract Preparation
- SLA Preparation
- Tendering Preparation
- Negotiation
- Schedule & Time Management
- Client Relationship Management
- Strategic Account Planning
- Invoicing and PO issuance
- After Sales Process
- Presenting and Demonstrating
- Computer Literate: MS Word, Excel, Powerpoint, Ms Project, Ms Teams, Webex, Jira, CRM, Matlab, OrCad, Atmel
- Technical highlevel overview: Operating systems Windows, Linux, MacOS, Oracle, MySQL, Postgress SQL, Java, Tomcat, Websphere
Date of Birth
01/10/1991
PROJECTS
- Ex-Managing Director at Mad Chicken Branches
- Ex-Owner at Custom World T-shirts
- Ex-Manager and Trip Advisor at DunePassion Sandboarding
- Real State Consultant
Courses
- Mobile Package 2016
- CCNA 2015
- C Programming 2015
Affiliations
- Swimming
- Fishing
- Football
- Padel
- Online Gaming
- Cooking
- GYM & Workout
Languages
Arabic
First Language
English
Proficient (C2)
C2
Accomplishments
- Gold Medal Cairo Championship for Swimming
- Silver & Bronze Medals Republic Championship for Swimming
- Fifth Place for Long Distance Swimming for the Republic Championship
- Member at the Student Union at the Arab Academy For Science and Technology
Timeline
Head of Account Management & Commercial Operations
eVision for Digital Financial System
01.2024 - Current
Key Account Manager
eVision for Digital Financial System
03.2022 - 01.2024
Account Manager
eVision for Digital Financial System
04.2019 - 03.2022
Technical Support Engineer & ATM Specialist
Network International For Payment Processing
12.2017 - 03.2019
Technical Support & Retail Engineer
AT&T
10.2016 - 09.2017
High School Degree "Thanawya A'ma" -
Cleopatra Language School
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
Arab Academy For Science & Technoclogy
MBA - E-Business & Project Management
Arab Academy For Science & Technology
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