Omar Wael
Partner Success Manager
Cairo
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
4
4
Certifications
Work History
Partner Success Manager
KlayyTech
02.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Collaborated with sales and product teams to address customer success objectives.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Modern Workplace & Security Cloud Specialist
Microsoft
09.2021 - 02.2022
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
Senior Accounts Executive, MEA
EffVision Business Solutions
01.2021 - 09.2021
- Sold new products and services and developed new accounts to maximize revenue potential.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Senior Sales Associate, MEA
EffVision Business Solutions
06.2020 - 01.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
Regional Sales Associate, MEA
EffVision Business Solutions
01.2020 - 06.2020
- Brought in 20 new customers to maintain sustainable revenue streams.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Developed and implemented sales strategies to increase revenue.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Sold websites, applications, ERP systems & all Microsoft Products and served as resource and consultant to customer throughout sales process.
Quality Assurance Analyst
EffVision Business Solutions
01.2019 - 12.2019
- Fixed identified issues to increase productivity and boost workflows.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
Assistant Football Coach U12
Dreams Football Academy Egypt
03.2021 - 08.2021
- Implemented successful training and conditioning programs to elevate players' physical abilities and stamina.
- Scouted opposing teams to help build effective gameplay strategies.
- Planned and oversaw team football camps to develop new players.
Managing Director
Dreams Football Academy
05.2018 - 06.2020
- Led change and transformation across business areas to deliver benefits and align company resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Agent Assistant & Executive Assistant
AR Sports Egypt
11.2017 - 10.2019
- Scouted players from all over Africa & Egypt different divisions
- Negotiated with coaches on their needs aligning their budgets.
- Developed and maintained list of available players suited to different clubs
Education
Bachelor of Business Administration - Marketing
Arab Academy for Science, Technology and Maritime Transport
01.2014 - 01.2018
American Diploma, High School/Secondary Diplomas & Certificates - undefined
Egyptian Language School
01.2000 - 01.2014
Skills
Talent Recruitment
Strategic Planning
Operations Management
Customer Relationship Building
Administrative Management
Company Processes and Procedures
Knowledgeable in Microsoft Cloud Products
Websites
Certification
Microsoft 365 Certified: Fundamentals
Timeline
Partner Success Manager
KlayyTech
02.2022 - Current
Modern Workplace & Security Cloud Specialist
Microsoft
09.2021 - 02.2022
Assistant Football Coach U12
Dreams Football Academy Egypt
03.2021 - 08.2021
Senior Accounts Executive, MEA
EffVision Business Solutions
01.2021 - 09.2021
Senior Sales Associate, MEA
EffVision Business Solutions
06.2020 - 01.2021
Regional Sales Associate, MEA
EffVision Business Solutions
01.2020 - 06.2020
Quality Assurance Analyst
EffVision Business Solutions
01.2019 - 12.2019
Managing Director
Dreams Football Academy
05.2018 - 06.2020
Agent Assistant & Executive Assistant
AR Sports Egypt
11.2017 - 10.2019
Bachelor of Business Administration - Marketing
Arab Academy for Science, Technology and Maritime Transport
01.2014 - 01.2018
American Diploma, High School/Secondary Diplomas & Certificates - undefined
Egyptian Language School
01.2000 - 01.2014