Omar Nabil Nady Hassan Ali
Cairo
Summary
A visa expert with over 8 years of experience, adept at handling complex visa procedures and regulatory hurdles. Proven to manage a large volume of applications and deliver reliable, efficient solutions. Highly collaborative and results-oriented, he is known for his adaptability and ability to work effectively in dynamic environments.
He has successfully facilitated numerous complex visa applications with meticulous attention to detail and strict adherence to standards. His extensive experience with regulatory requirements and exceptional customer service ensures smooth and efficient application processing.
Overview
14
14
years of professional experience
Work History
VisaHQ Office Manager
VisaHQ Egypt
05.2021 - Current
- Operational Leadership: Orchestrating the full lifecycle of visa and travel requests for elite multinational corporate clients.
- Team Supervision: Strategically distributing and monitoring workloads among team members to ensure maximum efficiency and 100% deadline compliance.
- Financial Management: Solely responsible for all local financial transactions, including budgeting and financial reporting for the Cairo branch.
- B2B Relations: Managing high-level meetings and negotiating contracts with corporate partners to enhance service delivery.
- Technology Integration: Leveraging CRM systems and professional communication tools daily to streamline operations and client interactions.
Visa Specialist Manager
VisaHQ Egypt
03.2019 - 03.2020
- Processed visa applications efficiently, ensuring adherence to regulatory requirements.
- Reviewed documentation for accuracy, reducing processing errors and enhancing client satisfaction.
- Assisted clients in understanding visa requirements and procedures, providing exceptional customer service.
- Coordinated with government agencies to expedite application processes and resolve issues.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Led a team of specialists, providing technical guidance on global visa regulations and embassy protocols.
- Managed escalated cases and coordinated complex flight and hotel bookings for corporate travelers.
Visa Specialist
VisaHQ Egypt
05.2018 - 03.2019
- Coordinated visa application processes, ensuring timely submissions and compliance with regulatory requirements and maintained professional liaisons with various embassies.
Strategic & Analytics Department senior agent
OLX EG
01.2016 - 01.2017
customer service representative
Vodafone EG
01.2012 - 01.2014
- Technical support
- Quality team
Photographer
Valter
08.2011
Call center agent
Showtime OSN
07.2011
Education
Marketing Professional Certificate
American Chamber of Commerce in Egypt
Cairo10-2018
Faculty of commerce
Cairo University
01.2014
Skills
- Excellent interpersonal & Communication
Teamwork worker - Leadership
- Hard working and punctual
- Good listener
- Ability to manage tasks
- Project management
- Client communication
- File organization and management
- Teamwork and collaboration
- Customer service
- Organizational skills
- Excellent communication
- Office management
- Office administration
- Data entry
- Scheduling and calendar management
- Payroll and budgeting
- Staff management
- Employee supervision
- Operations management
- Employee training
- Documentation and control
- Financial reporting
- Travel coordination
- Team bonding
- Policy and procedure modification
- Teamwork
- Problem-solving
- Customer service management
Languages
Arabic — Mother tongue
English — B3
Professional Working
Italy — C1
Timeline
VisaHQ Office Manager
VisaHQ Egypt
05.2021 - Current
Visa Specialist Manager
VisaHQ Egypt
03.2019 - 03.2020
Visa Specialist
VisaHQ Egypt
05.2018 - 03.2019
Strategic & Analytics Department senior agent
OLX EG
01.2016 - 01.2017
customer service representative
Vodafone EG
01.2012 - 01.2014
Photographer
Valter
08.2011
Call center agent
Showtime OSN
07.2011
Marketing Professional Certificate
American Chamber of Commerce in Egypt
Faculty of commerce
Cairo University