Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Omneya Ezzeldein

Business Deevelopment Manager
Cairo,C

Summary

Career Objective: Seeking a challenging position at a leading co. or international organization, whereby I can further develop my experience & acquire relevant skills to pursuing a career in my area of interest

Overview

2
2
Languages
3
3
years of post-secondary education
10
10
years of professional experience

Work History

Business Development Manager

03.2020 - Current
  • Employment Duration1 yr.
  • Duties and Responsibilities: Being the first point of contact a new potential client will have with a business when they are seeking information on the products and services the company provides.
  • Identify sales leads.
  • Pitch goods or services to new clients.
  • Maintain a good working relationship with new contacts.
  • Following up new business opportunities and setting up meetings.
  • Planning and preparing presentations.
  • Communicating new product developments to prospective clients.
  • Overseeing the development of marketing literature.
  • Writing reports.
  • Providing management with feedback.
  • Contacting potential clients to establish rapport and arrange meetings.
  • Planning and overseeing new marketing initiatives.
  • Researching organizations and individuals to find new opportunities.
  • Increasing the value of current customers while attracting new ones.
  • Finding and developing new markets and improving sales.
  • Attending conferences, meetings, and industry events.
  • Developing quotes and proposals for clients.
  • Developing goals for the development team and business growth and ensuring they are met.
  • Training personnel and helping team members develop their skills.
  • Current Extra Handling Tasks (handling GOcardi Operation Team).
  • Managing activities that are part of the production of goods and services.
  • Managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.
  • Develop, implement, and review operational tasks, policies and procedures.
  • Ensure that operation team member are aligning with the process to maintain smooth and effective operational cycle.
  • Current Extra Handling Tasks (handling GOcardi Operation Team).
  • Managing activities that are part of the production of goods and services.
  • Managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.
  • Develop , implement, and review operational tasks , policies and procedures.
  • Ensure that operation team member are aligning with the process to maintain smooth and effective operational cycle.

Customer Relations Manager

07.2019 - 03.2020
  • Duties and Responsibilities.
  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Manage and train resources to ensure quality and consistency of service to customers.
  • Schedule and conduct status meetings with appropriate development resources and customers.
  • Provide proper refund and compensation to customers on time.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Maintain complete and accurate customer correspondence data.
  • Assist in making major business decisions.
  • Develop and update client related reports.
  • Managing client relationships to build a reputation for excellent service and generate repeat business.
  • Negotiate and manage agreements through business contract process.
  • Identify and develop problem solving methodologies to resolve customer issues.
  • Create and formulate Power Marketing and Business plan for specific business categories.

Business Development Consultant

02.2019 - 07.2019
  • GOcardi Employment Duration1 yr.7 mos.
  • Duties and Responsibilities.
  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
  • Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
  • Manage and train resources to ensure quality and consistency of service to customers.
  • Schedule and conduct status meetings with appropriate development resources and customers.
  • Provide proper refund and compensation to customers on time.
  • Assist sales team in business acquisitions, planning, retention and management.
  • Maintain complete and accurate customer correspondence data.
  • Assist in making major business decisions.
  • Develop and update client related reports.
  • Managing client relationships to build a reputation for excellent service and generate repeat business.
  • Negotiate and manage agreements through business contract process.
  • Identify and develop problem solving methodologies to resolve customer issues.
  • Create and formulate Power Marketing and Business plan for specific business categories, 6 mos.
  • Duties and responsibilities: Develop business plans with the assigned accounts Design and develop strategic development strategies and plans Provide assistance with implementing suggested plans and strategies Oversee and examine new strategy progress and development Educate, lead and supervise members of the business development team to ensure the project's achievement Conduct complex analysis in order to find new market opportunities Investigate existing products and services and compare them with competitors suggest measures for improving customer satisfaction and loyalty Handle business deals operations and activities Oversee the implementation of different contracts Build, encourage and maintain long-term relationships with potential partners Create and present a detailed report for upper management.

Employee Services Advisor

01.2018 - 07.2019
  • Employment Duration1 yrs.7 mos.
  • Is responsible for responding to employee questions and inquiries about employee benefit programs Handling employees’ benefits requirements and fulfilling all related requests.

Premium Advisor

01.2016 - 01.2018
  • Employment Duration 2 yrs.1 mo.
  • Represent First & Vodafone Customer care Standards, Building Relationship & exceed customer's expectations.
  • Handle Hard Calls & Complaining Customers Applying Find a Way To Say Yes.
  • Handle the Service level of the store overall.
  • Ensure Shift members awareness by Latest communication mail & Policy & Procedure.
  • Defend Vodafone Brand by solving escalation even if related to other department.
  • Ensure creating & Update Customers Data Base & Contact Them Frequently.
  • Handling and monitoring Target of the store and also Individual target.
  • Ensure Merchandise Availability.
  • Ensure optimum store operation.
  • Improve Store Banding Score.
  • Clear Understanding for company Vision, Strategy & Objectives for Self & Team.
  • Inventory management for the store.
  • Ensure accurate Filling & archiving for Store Documents.
  • Meeting deadlines for the requested tasks and reports.
  • Handling monthly waiting experience report and schedule.
  • Handling people issue within the store.
  • Keep & Maintain Staff Performance Records.
  • Create a challenging environment to ensure that team achieves their target.

02.2013 - 04.2015
  • Retail senior representative- Vodafone Egypt Yrs.3 mos.

Retail Representative

02.2012 - 02.2013
  • Vodafone Egypt Employment Duration1 yr.1 mo.
  • Handling customers' inquiries and complaints with courtesy & in a positive manner.
  • Provide service with speed & simplicity.
  • Offering the best fit to the customer through cross sell/up sell when applicable.
  • Provide excellent product & competition knowledge.
  • Maintaining store's look & feel at all times.
  • Proper handling all required paper work.
  • Accurately handle cash.
  • Accurately handle inventory.
  • Full awareness with all retail applications (Wincash, Siebel, C-cat, Extranet, etc...).
  • Interdepartmental communication to speed up the work's completion.
  • Achieve sales targets.
  • Achieve revenue targets.
  • Achieve customer experience targets.
  • Ensure top customer experience & supporting VFE's strategies.
  • Ensure optimum store operation.
  • Enhance team's Knowledge.
  • Floor management.
  • Achieve sales targets.
  • Quality of sales achievement.
  • Handling cash.
  • Handling Inventory.
  • Training: At Credit Department – HDB.
  • At Customer Services – HDB.
  • Previous participation and events:.
  • Representative for Vodafone at ICT event.

Retail senior representative

08.2011 - 01.2013
  • Store leader for one of Vodafone Egypt small stores (Oasis store) from Jan 2013 till Dec.2014.
  • Previous participation and events:.
  • Representative for Vodafone at ICT event.

Education

Bachelor of Business Administration - Business And Accounting

Ain Shams University
01.2009 - 01.2012

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BUE
08.2014 - 11.2014

Skills

Sales expertise

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Timeline

Business Development Manager

03.2020 - Current

Customer Relations Manager

07.2019 - 03.2020

Business Development Consultant

02.2019 - 07.2019

Employee Services Advisor

01.2018 - 07.2019

Premium Advisor

01.2016 - 01.2018

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BUE
08.2014 - 11.2014

02.2013 - 04.2015

Retail Representative

02.2012 - 02.2013

Retail senior representative

08.2011 - 01.2013

Bachelor of Business Administration - Business And Accounting

Ain Shams University
01.2009 - 01.2012

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Omneya EzzeldeinBusiness Deevelopment Manager