Omneya Ezzeldein
Business Deevelopment Manager
Cairo,C
Summary
Career Objective: Seeking a challenging position at a leading co. or international organization, whereby I can further develop my experience & acquire relevant skills to pursuing a career in my area of interest
Overview
2
2
Languages
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Business Development Manager
03.2020 - Current
- Employment Duration1 yr.
- Duties and Responsibilities: Being the first point of contact a new potential client will have with a business when they are seeking information on the products and services the company provides.
- Identify sales leads.
- Pitch goods or services to new clients.
- Maintain a good working relationship with new contacts.
- Following up new business opportunities and setting up meetings.
- Planning and preparing presentations.
- Communicating new product developments to prospective clients.
- Overseeing the development of marketing literature.
- Writing reports.
- Providing management with feedback.
- Contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives.
- Researching organizations and individuals to find new opportunities.
- Increasing the value of current customers while attracting new ones.
- Finding and developing new markets and improving sales.
- Attending conferences, meetings, and industry events.
- Developing quotes and proposals for clients.
- Developing goals for the development team and business growth and ensuring they are met.
- Training personnel and helping team members develop their skills.
- Current Extra Handling Tasks (handling GOcardi Operation Team).
- Managing activities that are part of the production of goods and services.
- Managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.
- Develop, implement, and review operational tasks, policies and procedures.
- Ensure that operation team member are aligning with the process to maintain smooth and effective operational cycle.
- Current Extra Handling Tasks (handling GOcardi Operation Team).
- Managing activities that are part of the production of goods and services.
- Managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.
- Develop , implement, and review operational tasks , policies and procedures.
- Ensure that operation team member are aligning with the process to maintain smooth and effective operational cycle.
Customer Relations Manager
07.2019 - 03.2020
- Duties and Responsibilities.
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Manage and train resources to ensure quality and consistency of service to customers.
- Schedule and conduct status meetings with appropriate development resources and customers.
- Provide proper refund and compensation to customers on time.
- Assist sales team in business acquisitions, planning, retention and management.
- Maintain complete and accurate customer correspondence data.
- Assist in making major business decisions.
- Develop and update client related reports.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Negotiate and manage agreements through business contract process.
- Identify and develop problem solving methodologies to resolve customer issues.
- Create and formulate Power Marketing and Business plan for specific business categories.
Business Development Consultant
02.2019 - 07.2019
- GOcardi Employment Duration1 yr.7 mos.
- Duties and Responsibilities.
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Manage and train resources to ensure quality and consistency of service to customers.
- Schedule and conduct status meetings with appropriate development resources and customers.
- Provide proper refund and compensation to customers on time.
- Assist sales team in business acquisitions, planning, retention and management.
- Maintain complete and accurate customer correspondence data.
- Assist in making major business decisions.
- Develop and update client related reports.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Negotiate and manage agreements through business contract process.
- Identify and develop problem solving methodologies to resolve customer issues.
- Create and formulate Power Marketing and Business plan for specific business categories, 6 mos.
- Duties and responsibilities: Develop business plans with the assigned accounts Design and develop strategic development strategies and plans Provide assistance with implementing suggested plans and strategies Oversee and examine new strategy progress and development Educate, lead and supervise members of the business development team to ensure the project's achievement Conduct complex analysis in order to find new market opportunities Investigate existing products and services and compare them with competitors suggest measures for improving customer satisfaction and loyalty Handle business deals operations and activities Oversee the implementation of different contracts Build, encourage and maintain long-term relationships with potential partners Create and present a detailed report for upper management.
Employee Services Advisor
01.2018 - 07.2019
- Employment Duration1 yrs.7 mos.
- Is responsible for responding to employee questions and inquiries about employee benefit programs Handling employees’ benefits requirements and fulfilling all related requests.
Premium Advisor
01.2016 - 01.2018
- Employment Duration 2 yrs.1 mo.
- Represent First & Vodafone Customer care Standards, Building Relationship & exceed customer's expectations.
- Handle Hard Calls & Complaining Customers Applying Find a Way To Say Yes.
- Handle the Service level of the store overall.
- Ensure Shift members awareness by Latest communication mail & Policy & Procedure.
- Defend Vodafone Brand by solving escalation even if related to other department.
- Ensure creating & Update Customers Data Base & Contact Them Frequently.
- Handling and monitoring Target of the store and also Individual target.
- Ensure Merchandise Availability.
- Ensure optimum store operation.
- Improve Store Banding Score.
- Clear Understanding for company Vision, Strategy & Objectives for Self & Team.
- Inventory management for the store.
- Ensure accurate Filling & archiving for Store Documents.
- Meeting deadlines for the requested tasks and reports.
- Handling monthly waiting experience report and schedule.
- Handling people issue within the store.
- Keep & Maintain Staff Performance Records.
- Create a challenging environment to ensure that team achieves their target.
02.2013 - 04.2015
- Retail senior representative- Vodafone Egypt Yrs.3 mos.
Retail Representative
02.2012 - 02.2013
- Vodafone Egypt Employment Duration1 yr.1 mo.
- Handling customers' inquiries and complaints with courtesy & in a positive manner.
- Provide service with speed & simplicity.
- Offering the best fit to the customer through cross sell/up sell when applicable.
- Provide excellent product & competition knowledge.
- Maintaining store's look & feel at all times.
- Proper handling all required paper work.
- Accurately handle cash.
- Accurately handle inventory.
- Full awareness with all retail applications (Wincash, Siebel, C-cat, Extranet, etc...).
- Interdepartmental communication to speed up the work's completion.
- Achieve sales targets.
- Achieve revenue targets.
- Achieve customer experience targets.
- Ensure top customer experience & supporting VFE's strategies.
- Ensure optimum store operation.
- Enhance team's Knowledge.
- Floor management.
- Achieve sales targets.
- Quality of sales achievement.
- Handling cash.
- Handling Inventory.
- Training: At Credit Department – HDB.
- At Customer Services – HDB.
- Previous participation and events:.
- Representative for Vodafone at ICT event.
Retail senior representative
08.2011 - 01.2013
- Store leader for one of Vodafone Egypt small stores (Oasis store) from Jan 2013 till Dec.2014.
- Previous participation and events:.
- Representative for Vodafone at ICT event.
Education
Bachelor of Business Administration - Business And Accounting
Ain Shams University
01.2009 - 01.2012
undefined
BUE
08.2014 - 11.2014
Skills
Sales expertise
Market understanding
Quality control
Campaign development
Goals and performance
Goal-setting
Key decision making
Research
Vendor management
Relationship building and management
Account management
Operations
Business development and planning
Verbal and written communication
New Business Development
Product and service sales
Systems and software programs
Strategic Planning
Database Management
Performance metrics
Forecasting ability
Revenue Generation
Prospect targeting
Order management
Staff Management
Networking strength
Relationship building and rapport
Timeline
Business Development Manager
03.2020 - Current
Customer Relations Manager
07.2019 - 03.2020
Business Development Consultant
02.2019 - 07.2019
Employee Services Advisor
01.2018 - 07.2019
Premium Advisor
01.2016 - 01.2018
undefined
BUE
08.2014 - 11.2014
02.2013 - 04.2015
Retail Representative
02.2012 - 02.2013
Retail senior representative
08.2011 - 01.2013
Bachelor of Business Administration - Business And Accounting
Ain Shams University
01.2009 - 01.2012