Omneya Omar
Mokattam- Cairo
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Content Team Lead
B.TECH
01.2019 - Current
- Develop content strategy.
- Develop and manage all the website content and navigation.
- Development of standardized content management processes, procedures, and strategies.
- Increasing product assortment and selection, assure product information consistency across all B.TECH channels.
- Lead the listing of online promotions, campaigns, and projects.
- Analyze website traffic and user's engagement metrics, enhance add to cart rates, commit to SEO criteria while creating or editing catalog.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Senior Category Developer
B.TECH
01.2018 - 12.2018
- Write and edit content, study target audience, apply search engine optimization, coach team members and third party agencies, drive add to cart through content writing, upload videos and images with high quality, track add to cart rates targets, commit to SEO criteria while creating catalog
Content Developer
B.TECH
11.2016 - 12.2017
- Content development, preparation, and editing for B.TECH e-commerce online marketing business, project management, validating contents for accuracy and usability, solve content production issues, determine placement of contents, improve products content scenarios, review and analyze competitor content strategies, produce and organize unique descriptions, assure content reaches business needs and SEO standards
Freelancer Content Specialist
SouQ.com
02.2016 - 08.2016
- Creating required information for content listing process, copyedit and proofread Souq new listing items, review final content before publishing, apply website standards on products content, work cooperatively with key team members and other departments
Customer Service Specialist
SouQ.com
08.2015 - 10.2015
- Handle customers, take actions within a call, follow up with customers to solve their problems
Manager
Bubbly Bubble Nursery
12.2014 - 02.2015
- Manage place and team work, responsible for financial part, handle and treat with parents
Education
Graduated from Faculty of Arts - Spanish Department
Helwan University
01.2013
General Certificate of Secondary Education -
Saint Mary Language School
01.2009
Preparatory Certificate - French
The Holy Family School for Girls
01.2006
Skills
- Excellent written and verbal communication skills
- Proficiency with popular content management systems
- Creativity and the ability to develop original content
- Strong leadership qualities
- MS Office
- HTML
- Magento
- Google Analytics
- Freshdesk/Jira
Personal Information
- Date of Birth: 04/19/92
- Nationality: Egyptian
- Marital Status: Married
Training
- SEO, DM ARTS, 07/2019
- Souq Boot Camp JPTP, EFE (education for employment), 11/2015, 01/2016, Business skills, Business English, Career direction, Microsoft, Labor law
- 360 Solutions Certificate of Completion of customer service excellence program, 10/2015
- English course, Concept Center, 03/2015, 08/2015
- Spanish Conversation, Helwan University, 2013
- Spanish Grammars, Centro De Lengua Y Cultura(C.L.C), 2011
- Spanish Conversation Level I & II, Centro De Lengua Y Cultura(C.L.C), 2011
- The Communication Skills Program, SIFE Helwan University, 2010
Languages
Very good, Good, Good, Mother tongue
Languages
Arabic
First Language
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Certification
- SEO
- Business Skills, and career direction.
- Customer Service Excellence
- Communication Skills
Timeline
Content Team Lead
B.TECH
01.2019 - Current
Senior Category Developer
B.TECH
01.2018 - 12.2018
Content Developer
B.TECH
11.2016 - 12.2017
Freelancer Content Specialist
SouQ.com
02.2016 - 08.2016
Customer Service Specialist
SouQ.com
08.2015 - 10.2015
Manager
Bubbly Bubble Nursery
12.2014 - 02.2015
Graduated from Faculty of Arts - Spanish Department
Helwan University
General Certificate of Secondary Education -
Saint Mary Language School
Preparatory Certificate - French
The Holy Family School for Girls
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