Nancy Mourad

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.

• Composing all the internal and external correspondences ex. letters, memos, reports in English and Arabic.

• Communicating effectively with all levels of staff and clients.

• Covering multi-line telephone systems efficiently and pleasantly.

• Arrange for presentations, sales kits & reports needed.

• Maintain an action suspense file and follow up to ensure that correspondences and other actions are completed

• within assigned deadlines.

• Holding the calendar for the Investment team meetings and manage their projects’ deadlines.

• Preparing industry reports along with a daily report including news of Pioneers Holding for Financial Investments and its listed subsidiaries.

• Handle all the administrative work for the VP, Organize & supervise all the administrative activities.

• Assist and set priorities in daily activities.

• prepare and manage correspondences, reports, memos, letters, statements & other documents; Take, type and distribute minutes of meeting.

• Preview client tenders’ terms & conditions; Assist in preparing offers; Coordinate with concerned sectors for technical suitability of assets meeting client requirements.

• Handle requests for information and data.

• Responsible for executing contracting cycle with internal & external stakeholders.

• Schedule meetings and prepare the necessary documents for these meetings.

• Receive and direct visitors & clients

• Taking minutes during the meetings either with the team or external guests.

• Follow up and trace all pending issues.

• Develop and maintain professional filing system.

• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
• Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.

• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Efficiently supervised filing, sorting and handling incoming and outgoing mail.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Enhanced communication within the team through regular meetings and detailed reporting.
• Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
• Created and implemented secure filing systems for sensitive employee and client documents.
• Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.