Omnia Abdulkader
Software Operations Associate
Cairo,C
Summary
Driven by results, excelled at Pickspace, enhancing customer satisfaction through expert issue resolution and service excellence. Leveraging skills in HTML & CSS alongside exceptional time management, effectively collaborated with IT and software teams, significantly contributing to operational efficiencies and project success.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
Work History
Software Operations Sssociate
Pickspace
03.2022 - Current
- Monitor and maintain software applications to ensure optimal performance.
- Assist in deployment of new software releases.
- Provide technical support to software users, addressing inquiries and issues.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Work closely with software developers, IT staff, and other stakeholders to address operational challenges.
Community Manager
Reyada
03.2018 - 10.2021
- Plan and coordinate workforce to best use employees' talents
- Resolve issues between management and employees
- Coordinate and supervise work of specialists and staff
- Oversee recruitment and hiring process
- Handle overpayment and underpayment cases
- Issue documentation for starters and leavers
- Explain offers and packages related to space & offices
- Set up new services by liaising with interested companies
- Attend meetings and present verbal and written reports
- Act as facilitator to promote self-help in community
- Accommodate members and provide necessary help to resolve reported issues
- Coordinate and implement office procedures, serve as liaison between management and members, and routinely update management on various office issues
- Maintain a database for all active members & contacts list
- Coordinate with concerned personnel for maintenance, repairs, or other requirements
- Prepare monthly members' invoices and updates
- Managed administrative & legal issues if required
- Organize office filing requirements, maintain files and records for invoices, contracts, agreements, and official documents
- Prepare member offices contracts and proposals for coworking spaces and meeting rooms
- Start and follow-up on license operations for offices
Education
Postgraduate Diploma in Project Management - Project Management
The American University in Cairo
New Cairo, Egypt 09.2020 - 09.2021
Bachelor of Applied Science in Information Technology - Computer Science
Faculty of Information Systems & Computer Science
6th Of October City, Egypt 04.2001 -
Skills
Adobe Photoshop
Adobe Illustrator
MS Office
Computer Skills
Time Management
Data Entry
HTML & HTML5
CSS & CSS3
Customer Service
Task Prioritization
Languages
Arabic
Native language
English
Advanced
C1
Certification
Web Development using Node JS and Angular from NTI
Timeline
Software Operations Sssociate
Pickspace
03.2022 - Current
Web Development using PHP, MySQL, and Laravel from NTI
07-2021
Web Development using Node JS and Angular from NTI
04-2021
Front-End Development Diploma using Angular from Route
03-2021
Postgraduate Diploma in Project Management - Project Management
The American University in Cairo
09.2020 - 09.2021
Community Manager
Reyada
03.2018 - 10.2021
Graphic Designing Course in Creative Group
07-2017
Front-End Development Diploma in Russian Cultural Center
04-2017
Bachelor of Applied Science in Information Technology - Computer Science
Faculty of Information Systems & Computer Science
04.2001 -